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Senior Process Improvement Specialist

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Rakuten Symphony Deutschland GmbH Vollzeit
About Rakuten Symphony Deutschland GmbH

Rakuten Symphony Deutschland GmbH is a leading provider of global B2B services for the mobile telco industry, enabling next-generation, cloud-based, international mobile services. Our company is built on the technology that Rakuten used to launch Japan's newest mobile network, and we are now taking our mobile offering global.

Job Summary

We are seeking a highly skilled Senior Process Improvement Specialist to join our team in Germany. As a Senior Process Improvement Specialist, you will be responsible for refining organizational processes, coordinating with and mentoring other specialists to continue to improve on existing and future processes.

Key Responsibilities
  • Perform end-to-end process improvement activities and get them approved by relevant stakeholders;
  • Define KPIs to determine the viability of process improvement capabilities;
  • Work closely with process owners to conduct maturity and adoption audits as per established frameworks to understand current gaps within the process;
  • Collect change requests related to process design from department heads and enact those changes along with the process design team;
  • Finalize project reports and other documents;
  • Lead process improvement sessions with stakeholders, sharing insight gathered from scrutiny of existing processes;
  • Supervise process flows and documentation along with supporting the development and maintenance of logs for process changes;
  • Promote process adoption initiatives along with monitoring key KPIs to reflect progress;
  • Ensure that processes are optimized, effective, and meet customer requirements while supporting and sustaining organizational development and growth;
  • Foster a culture of continuous process improvement and share those values with junior associates through mentorship;
  • Act as liaison for escalation between internal and external partners.
Requirements
  • 3-5 years' experience in Business Administration, Operations, or Management, preferably with either a telecom operator or an ICT/Product company;
  • 6+ years in continuous process improvement and implementation utilizing the six sigma values for continuous improvement, preferably with either a telecom operator or an ICT/Product company;
  • Exposure to various domains within a telecom operator (procurement, finance, product management, service desk, engineering, etc.) and understanding of their inter-dependencies is highly preferred;
  • Six Sigma Yellow Belt Course certification or other equivalent training;
  • Proven experience in operation management in process design, development, and audit (including maturity assessment, adoption assessments, gap identification, etc.);
  • Self-motivated, detail-oriented, and committed to quality;
  • Strong organization skills and demonstrated ability to manage multiple, often conflicting priorities to successful completion;
  • Always operates with the highest levels of honesty, integrity, and fidelity, acting in the best interest of the business;
  • Strong capability for up-skilling and re-skilling, with a curious mind and desire to constantly learn and grow;
  • Proven leadership skills, with experience in guiding team members to achieve objectives;
  • Technical writing skills;
  • Experience with using tools such as Excel and Visio to produce workflows;
  • Ability to operate as a team player, with a flexible and positive attitude;
  • Strong analytical and problem-solving skills;
  • Ability to work under pressure;
  • A self-starter able to work independently but comfortable and effective working in a team environment.
Qualification Requirements
  • Bachelor's degree (at least 4 yrs.) in Business Administration, Operations, or Management or any equivalent degree/experiences;
  • Any certification or diploma in the field of Robotic Process Automation (RPA) will be an added advantage;
  • Six Sigma Green/Yellow Belt Course certification or other equivalent training;
  • Certification in TM Forum Business Process Frameworx (eTOM) would be an added advantage;
  • Ability to communicate written and verbally in English/German.
Benefits
  • Motivated colleagues, an international team, and a dynamic work environment;
  • 30 days of annual leave;
  • Modern workplaces, cool office space, and high-quality equipment;
  • Excellent prospects due to strong growth, fair pay, and bonus opportunities;
  • Much more.

We are looking for a highly skilled Senior Process Improvement Specialist to join our team in Germany. If you are passionate about process improvement and have a strong background in business administration, operations, or management, we encourage you to apply.

Rakuten Symphony Deutschland GmbH is committed to creating a culture of continuous process improvement and innovation. We believe that our employees are our greatest asset, and we are dedicated to providing them with the tools, resources, and support they need to succeed.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in this exciting opportunity, please submit your application.