Strategic Process Improvement Manager

vor 2 Monaten

Düsseldorf, Nordrhein-Westfalen, Deutschland Rakuten Symphony Deutschland GmbH Vollzeit

Rakuten Symphony Deutschland GmbH is a member of the Rakuten Group, dedicated to delivering global B2B solutions for the mobile telecommunications sector and facilitating next-generation, cloud-based international mobile services. Leveraging the technology that enabled the launch of Japan's latest mobile network, we are now expanding our mobile offerings globally. To realize our vision of providing an innovative cloud-native telecommunications platform for our clients, we are eager to attract and nurture top talent. We invite professionals to join our team in Germany across various functional domains – from sales to engineering, and from support functions to product development. Together, let’s shape the future of mobile telecommunications.

As a Senior Process Improvement Specialist, your primary responsibility will be to enhance organizational workflows. You will collaborate with and mentor fellow specialists to continuously refine both existing and future processes.

Key Responsibilities
  • Conducting comprehensive process improvement initiatives and securing approval from relevant stakeholders;
  • Establishing KPIs to assess the effectiveness of process improvement efforts;
  • Collaborating closely with process owners to perform maturity and adoption audits in accordance with established frameworks to identify current process gaps;
  • Gathering change requests related to process design from department leaders and implementing those changes in partnership with the process design team;
  • Finalizing project documentation and reports;
  • Facilitating process improvement workshops with stakeholders, sharing insights derived from analysis of current processes;
  • Overseeing process flows and documentation while supporting the development and maintenance of logs for process modifications;
  • Promoting initiatives for process adoption and monitoring key KPIs to track progress;
  • Ensuring processes are optimized, effective, and aligned with customer needs while supporting organizational growth and development;
  • Encouraging a culture of continuous process improvement and imparting these values to junior associates through mentorship;
  • Serving as a liaison for escalations between internal and external partners.
Qualifications
  • 3-5 years of experience in Business Administration, Operations, or Management, preferably within a telecommunications operator or an ICT/Product company;
  • 6+ years of experience in continuous process improvement and implementation utilizing Six Sigma methodologies, ideally within a telecommunications operator or an ICT/Product company;
  • Familiarity with various domains within a telecommunications operator (procurement, finance, product management, service desk, engineering, etc.) and understanding their interconnections is highly preferred;
  • Six Sigma Yellow Belt certification or equivalent training;
  • Demonstrated experience in operations management, process design, development, and auditing (including maturity assessments, adoption assessments, gap analysis, etc.);
  • Self-motivated, detail-oriented, and committed to quality;
  • Strong organizational skills with a proven ability to manage multiple, often conflicting priorities to successful completion;
  • Consistently operates with the highest levels of honesty, integrity, and fidelity, acting in the best interest of the organization;
  • Proven ability to up-skill and re-skill, with a curious mindset and a desire for continuous learning and growth;
  • Demonstrated leadership capabilities, with experience guiding team members to achieve objectives;
  • Technical writing proficiency;
  • Experience using tools such as Excel and Visio to create workflows;
  • Ability to work collaboratively as a team player, with a flexible and positive attitude;
  • Strong analytical and problem-solving skills;
  • Ability to thrive under pressure;
  • A self-starter who can work independently while also being effective in a team environment.

Educational Requirements

  • Bachelor's degree (minimum 4 years) in Business Administration, Operations, Management, or a related field;
  • Any certification or diploma in Robotic Process Automation (RPA) will be an added advantage;
  • Six Sigma Green/Yellow Belt certification or equivalent training;
  • Certification in TM Forum Business Process Frameworx (eTOM) is a plus;
  • Ability to communicate effectively in written and spoken English/German.
Benefits
  • Motivated colleagues in an international team and a dynamic start-up environment;
  • 30 days of annual leave;
  • Modern workspaces, appealing office environments, and high-quality equipment;
  • Excellent growth prospects, competitive compensation, and bonus opportunities;
  • And much more.

We look forward to welcoming talented individuals who are excited about contributing to our mission.

RAKUTEN SHUGI PRINCIPLES

Our global practices outline specific behaviors that make Rakuten unique and united across the globe. We expect our employees to embody these 5 Shugi Principles of Success:

  • Always improve, always advance. Strive for complete success - Kaizen.
  • Be passionately professional. Approach your work with determination and strive to be the best.
  • Hypothesize - Practice - Validate - Shikumika. Utilize the Rakuten Cycle to navigate unknown territories.
  • Maximize Customer Satisfaction. The greatest reward for workers in a service industry is to see their customers smile.
  • Speed Speed Speed. Always be mindful of time. Take initiative, set clear goals, and engage your team.

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