Technical Support Specialist

vor 3 Wochen


Aachen, Nordrhein-Westfalen, Deutschland NetAachen GmbH Vollzeit
Service Technician (w/m/d) - Full-time (40 Hours/Week)

We are seeking a highly motivated and skilled Service Technician to join our team at NetAachen GmbH. As a Service Technician, you will be responsible for providing technical support and maintenance services to our customers.

Key Responsibilities:
  • Perform installation and troubleshooting tasks at customer sites, with a focus on FTTx technology.
  • Manage and coordinate the work of subcontracted technicians, ensuring high-quality results and timely completion of tasks.
  • Configure equipment at customer locations, ensuring optimal performance and functionality.
  • Perform maintenance tasks at technical facilities, ensuring equipment is in good working order.
Requirements:
  • Completed vocational training in an electrotechnical field, such as IT-Systemelektroniker (m/w/d).
  • Minimum 1-2 years of relevant work experience, preferably in a similar role.
  • Strong knowledge of installation and troubleshooting techniques for transmission technology (NPG and network technology), wireless and WLAN technology, fiber optic technology, and telephone systems.
  • Experience with the necessary measurement equipment (e.g. EXFO).
  • Proficiency in MS-Office and Teams.
  • Excellent written and spoken German language skills.
  • Good physical condition and ability to work independently.
  • Valid Class B driver's license.
What We Offer:
  • A permanent full-time position in a stable and growing industry.
  • A competitive salary, annual bonus based on performance, and a range of benefits, including a company bike, health check-ups, pension plan, prevention courses, health hotline, and health fair.
  • A comprehensive onboarding process and opportunities for further education and development in our NetAcademy.
  • A dynamic and supportive team environment.
  • Participation in a successful company story and a strong future.
  • A professional well-being management program.


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