Customer Experience Specialist

vor 4 Wochen

Munich, Bayern, Deutschland Interhyp Gruppe Vollzeit
Customer Experience Praktikant

Wir suchen einen motivierten und engagierten Praktikanten, der sich für die Kundenorientierung und die Verbesserung der Kundenbewertungen begeistern kann.

Aufgaben und Verantwortlichkeiten
  • Analysieren Sie qualitatives und quantitatives Kundenfeedback und ermitteln Sie CX-Kennzahlen (wie NPS).
  • Übernehmen Sie die Aufbereitung von Feedbacks, Reportings und Analysen und die Erstellung von Präsentationen.
  • Beteiligen Sie sich an relevanten Meetings und bringen Sie Ihre eigenen Ideen ein.
Anforderungen
  • Idealerweise ein laufendes Studium, bevorzugt im Bereich Psychologie / Soziologie oder Kommunikations- bzw. Betriebswissenschaften.
  • Idealereweise erste Erfahrungen im Bereich Customer Experience Management.
  • Selbstständige, strukturierte sowie zuverlässige Arbeitsweise und Spaß an bereichsübergreifender Kommunikation und Teamarbeit.
  • Sicheren Umgang mit den gängigen MS-Office-Programmen, insbesondere Excel und PowerPoint.
  • Sehr gute Englisch- und Deutschkenntnisse in Wort und Schrift.
Benefits
  • Gehalt: Als Werkstudent (m/w/d) erhältst du einen attraktiven Stundenlohn, abhängig von deiner bisherigen Erfahrung und den Fähigkeiten, die du bereits mitbringst. Als Praktikant (m/w/d) erhältst du eine fixe Vergütung von 2.151 € pro Monat.
  • Gehalts-Plus: Du profitierst von unserer Pluxee Benefit Card (40 € Guthaben / Monat), Corporate Benefits zum vergünstigten Einkaufen in zahlreichen Shops sowie vergünstigten Sportmitgliedschaften.
  • Flexibilität: Freue dich auf ein hybrides Arbeitsmodell und flexible Arbeitszeiten. So kannst du dein berufliches und privates Leben optimal gestalten. Zudem wirst du mit Laptop und Zubehör ausgestattet, damit du auch von zu Hause gut arbeiten kannst.
  • Mobilität: Mit einem Zuschuss zum Deutschlandticket stellen wir sicher, dass du bequem und umweltbewusst zur Arbeit kommst.
  • Familienfreundlich: Im Krankheitsfall eines Kindes gibt's bei uns pro Kind fünf zusätzliche Tage Freistellung pro Jahr bei voller Lohnfortzahlung.
  • Kultur und Kuchen: Unsere einzigartige Unternehmenskultur, gepaart mit regelmäßigen Firmen- und Teamevents sowie der beliebten wöchentlichen Kuchen-Tradition, schaffen ein inspirierendes Umfeld für Zusammenarbeit und Netzwerken.

Wir freuen uns auf deine Bewerbung

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