Client Relations Specialist

vor 4 Wochen


Munich, Bayern, Deutschland SACLÀB GmbH Vollzeit

About the Role

Are you enthusiastic about the world of luxury fashion? Join SACLÀB as a Client Relations Specialist and contribute to our Sales team in delivering an exceptional client experience. At SACLÀB, our mission is to enhance our visibility in the luxury market.

We are looking for a dedicated and proactive individual who is eager to foster strong customer connections and oversee logistics operations. You will report directly to our Head of Sales and collaborate with our vibrant, multicultural team.

Key Responsibilities
  • Delivering pre-sales and post-sales assistance while cultivating robust customer relationships
  • Responding to customer inquiries through various channels (email, phone, and chat)
  • Updating and maintaining customer preferences and requests
  • Coordinating the collection of items from sellers and managing our internal systems
  • Overseeing the packing and dispatching of customer orders
  • Acting as the primary liaison with our shipping partners
  • Managing returns and processing necessary documentation
  • Handling exports and related paperwork
  • Assisting the team with diverse operational tasks
Qualifications
  • Exceptional written and verbal communication skills in English and German/French
  • Willingness to work on-site in our office
  • Passionate about building and maintaining customer relationships
  • Able to effectively juggle multiple tasks of varying complexity
  • Enthusiastic about the fast-paced environment of startups
  • Capable of staying composed under pressure and working efficiently in time-sensitive situations
  • Experience with CRM systems (such as HubSpot) is a plus
What We Offer

By joining SACLÀB, Europe's premier marketplace for pre-owned luxury handbags, you will become part of a dynamic, creative, and innovative team where every employee is valued and treated with respect. You will have the opportunity to influence internal processes and share your insights and ideas.

Additionally, you can expect:

  • A 4-day working week
  • A modern office environment
  • Provision of a MacBook laptop
  • Subsidized gym membership
  • Professional development budget
  • Complimentary drinks and snacks
  • Regular team-building events
  • Supportive parental policies
  • Relocation assistance

SACLÀB specializes in the marketplace for pre-loved luxury handbags, focusing on sourcing exclusive, hard-to-find designer items. Founded in 2018, we have established a presence in multiple countries, serving a global clientele.

Our commitment to sustainability and responsible business practices drives us to extend the lifecycle of luxury handbags and minimize waste through our circular economy approach.

Join us in our mission to transform the luxury fashion industry and make a positive impact on the environment.

Interested in learning more?

We welcome your application and look forward to discussing how you can contribute to our team.

We celebrate diversity and inclusivity and are committed to being an equal-opportunity employer.



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