IT Support Specialist

vor 4 Wochen

Hannover, Niedersachsen, Deutschland TUI Vollzeit

POSITION OVERVIEW

As an IT Support Specialist, you will collaborate with your peers to analyze and resolve first and second line incidents. Your role will involve creating documentation and user guides for both new and existing software applications, as well as conducting training sessions for end users. You will leverage your organizational skills to document current process flows for managed applications, hardware, and software.
A key responsibility will be coordinating the resolution of first and second line incidents. You will oversee the remediation process through prioritization, assignment, completion, and resolution phases of any outages or incidents. This may occasionally involve addressing unknown causes and service interruptions. Effectively managing incidents will also require you to develop sustainable solutions for both unique and recurring issues through analysis, conceptualization, coordination, control, implementation, and budgeting of these solutions.
Furthermore, you will provide guidance and support to users regarding the utilization of managed applications, hardware, and software. In this capacity, you may offer on-site and/or remote support for hardware, software, and applications as necessary.
At TUI, every employee contributes to central organizational enhancement, which means you will assist in identifying and resolving interface issues within subprocesses, preparing suitable organizational regulations, and proposing process-optimizing measures in collaboration with the process organizer. Additionally, you will engage in defining and implementing projects within the framework of TUI's project organization.
Security is a shared responsibility. At TUI, we prioritize secure practices in all our activities.

CANDIDATE PROFILE

  • Vocational qualification as an IT systems clerk/technician, IT specialist, or a degree in (business) computer science.
  • Solid experience with systems that manage core tourism processes, including production and distribution systems.
  • 1-2 years of professional experience with a strong understanding of information and communication technologies in customer service is preferred.
  • Good comprehension of system processes and contexts.
  • High-level quality awareness.
  • Excellent organizational and problem-solving skills.
  • Strong sense of responsibility, ability to work independently, and readiness to take on responsibilities.
  • Good interpersonal and teamwork abilities.
  • Proactive attitude.
  • Agile learner.
  • Proficient communication skills in German and English (both oral and written); knowledge of French is a plus.
  • Willingness to work in shifts, including 24/7 availability.
  • A strong customer-oriented mindset and enthusiasm for resolving IT challenges, as you will be the primary contact for all IT-related issues.

OUR OFFER

  • Work within a leading global tourism group: We promote intercultural collaboration and provide opportunities to engage in international projects and teams.
  • Exceptional holiday benefits, including discounts and special offers.
  • Flexible working arrangements, including mobile working and the possibility to work from abroad: We believe that work is about what you do, not where you do it. Our approach: TUI Way of Working.
  • Comprehensive health and wellbeing support across five key areas: Health, Social, Community, Career, and Financial.
  • Opportunities for development and career advancement: We offer a broad range of digital training and international career pathways.
  • Additional benefits tailored to the local market where you will be based.

At TUI, we celebrate diversity, just as we cherish the unique destinations we offer to our customers. We encourage you to let your individuality shine and contribute to the future of travel.

If you have any inquiries regarding this position, please reach out to the recruiter listed in the job advertisement.

Please note: Applications will only be accepted through the Careers Portal.

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