On-Site Service Technician for Melitta Products
vor 4 Wochen
About Melitta:
Melitta is a family-owned enterprise with a rich heritage spanning over a century. We operate on an international scale, providing renowned brand products that enhance the enjoyment of coffee and tea, as well as various household items.
Our Division: Melitta Professional Coffee Solutions focuses on the preparation of professional hot beverages tailored for individual and system gastronomy, alongside hotel services. Our primary operations involve the design, production, and worldwide distribution of commercial fully automatic coffee machines and filter coffee machines under the esteemed brands Melitta and Cafina, complemented by our international technical customer support. We strive to enhance the taste experience for guests in the gastronomy sector, thereby contributing to the success of our clients.
Your Responsibilities:
- Manage and execute service requests for our commercial coffee machines in a timely and customer-focused manner.
- Install and set up machines, provide staff training, and perform maintenance tasks including diagnostics, repairs, and upkeep.
- Make warranty and goodwill determinations within established guidelines.
- Offer guidance to customers regarding maintenance issues, service agreements, and manage customer collections.
- Identify opportunities for additional machine sales and compile service reports.
Who We Are Looking For:
- A completed apprenticeship in an electrical field; additional qualifications (e.g., as a technician) are advantageous.
- Proven experience in customer service with a solid foundation in electronics or mechatronics.
- High adaptability, strong dedication, problem-solving abilities, and a customer-centric approach.
- Reside in the surrounding areas.
What We Offer:
- 30 days of vacation, a 38-hour workweek, holiday and Christmas bonuses, flexible working hours, and tailored training and development opportunities.
- A range of benefits including pension plans, disability insurance, accident insurance, anniversary bonuses, and family support.
- Health initiatives, company sports, and wellness massages.
- Employee events and perks such as cycling programs and corporate benefits.
Join Us: We invite you to be part of our journey and grow alongside us.
Contact: Ilka Nienhüser, HR Specialist Recruiting
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