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Field Service Technician for Customer Support
vor 3 Monaten
About Melitta Group:
Melitta is a family-owned enterprise with a rich heritage spanning over a century. Operating on an international scale, we provide renowned brand products that enhance the enjoyment of coffee and tea, alongside household essentials.
Melitta Professional Coffee Solutions focuses on the expert preparation of hot beverages tailored for individual establishments and systematic gastronomy, including hotels. Our primary operations encompass the design, production, and worldwide distribution of commercial fully automatic coffee machines and filter coffee systems under the esteemed brands Melitta and Cafina, complemented by our international technical support services. Our mission is to enrich the taste experience of guests in the gastronomy sector, thereby contributing to the commercial success of our clients.
- Manage and execute service requests for our commercial coffee machines in a timely and customer-focused manner.
- Conduct installation and commissioning of equipment, including training for staff, alongside maintenance activities such as diagnostics, repairs, and routine upkeep.
- Make warranty and goodwill determinations in accordance with established guidelines.
- Provide expert advice to clients regarding maintenance concerns, service agreements, and oversee customer collections.
- Identify opportunities for additional machine sales and compile service reports.
Ideal Candidate Profile:
- Completed training in an electrical field; additional qualifications (e.g., as a technician) are advantageous.
- Proven experience in customer service with a solid foundation in electronics or mechatronics.
- Exhibit high adaptability, strong dedication, problem-solving capabilities, and a customer-centric approach.
- Reside in the broader Holle Baddeckenstedt region.
Employee Benefits:
- 30 days of vacation, a 38-hour workweek, holiday and Christmas bonuses, along with flexible working hours and tailored training and development opportunities.
- A variety of benefits including pension schemes, disability coverage, accident insurance, anniversary rewards, and family support.
- Health initiatives, corporate sports activities, and wellness massages.
- Employee events and perks such as Job Rad and Corporate Benefits.
Join us in our journey of growth
Contact:
Ilka Nienhüser, HR Specialist Recruiting
