Customer Support Manager

vor 4 Wochen

Berlin, Berlin, Deutschland SAP Vollzeit

About the Role

We are seeking a highly skilled and experienced Customer Support Manager to join our team at SAP. As a key member of our customer support leadership team, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.

Key Responsibilities

  • Lead transformative changes within the team by articulating the reasons behind these changes and demonstrating their relevance to team members.
  • Prioritize the needs of the team and foster an environment of collaboration, empowerment, and growth.
  • Ensure efficient resource allocation within the currently responsible area.
  • Encourage appropriate risk-taking in team members in the pursuit of innovation.
  • Advise on established processes and tools and monitor that they are reviewed regularly for improvement potential and compliance.
  • Lead strategic initiatives or projects successfully.
  • Run and enhance support coverage on a 24x7 basis.
  • Build strategic partnerships with key decision-makers in customer & partner organizations.
  • Engage with the customer support leadership team.

Operational Responsibilities

  • Drive operational excellence for our teams.
  • Ensure process and SLA adherence.
  • Monitor and analyze support metrics and Key Performance Indicators (KPIs).
  • Drive queue management improvement processes.
  • Provide clear and timely feedback to your employees regarding their performance and development.
  • Conduct regular one-on-one meetings with the team, connecting and creating trust with them, and ensuring we have a safe environment.
  • Closely collaborate with our Support QA, to enhance and improve our process landscape.
  • Instill a customer-centric approach within the team and ensure equitable treatment of all customers, irrespective of their respective segments.

Accountability

  • Manage resources, ensuring business-critical and innovative results.
  • Build action plans and make operational decisions on policies, tactics, and resources critical to the function's business success to ensure delivery against strategy of the function or team.
  • Ensure 24x7 support for smooth business operation.
  • Develop and be accountable for annual goals, set to follow the global strategy.
  • Orchestrate the activities of your team, from daily operations to working on initiatives.

Communication

  • Encourage and develop the team to cooperate and to freely express their opinions.
  • Formulate clear objectives, strategies, and work assignments.
  • Communicate pleasant and unpleasant messages in a timely and constructive manner to the team.
  • Listen openly and attentively to fully understand ideas and opinions within the team.
  • Prioritize the growth and well-being of the team, demonstrating a commitment to fostering a supportive and collaborative work environment.
  • Appreciate and recognize the team members' progress and success.

About You

We are looking for a highly experienced and skilled individual with a strong background in customer support leadership. You will have a proven track record of leading high-performing teams and driving business results. You will be a strategic thinker with excellent communication and interpersonal skills, and a passion for customer service.

What We Offer

At SAP, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to fostering a culture of innovation, collaboration, and customer-centricity.

  • Community Manager for German Customer Support

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager for German Customer SupportWorkstation Customer Care is seeking a Community Manager to join their team. As a Community Manager, you will be the bridge builder between the social media platform and their clients, convincing through your uniqueness, originality, and personality.This role can be performed from home, anywhere in...

  • Community Manager for German Customer Support

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager for German Customer SupportWe are looking for a Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our clients in Germany.Your Responsibilities:Advise small and medium-sized companies on advertising solutions and...

  • Community Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    As a Community Manager at Workstation Customer Care, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and excellent customer experience. You will be responsible for advising small and medium-sized companies on advertising solutions and...

  • Customer Support Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland SAP Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Manager to lead our team in delivering exceptional customer service and support. The ideal candidate will have a strong background in customer support, leadership, and team management.Key ResponsibilitiesLead a team of customer support professionals to ensure timely and effective...

  • Customer Support Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland SAP Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Manager to lead our customer support team. As a key member of our organization, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes within the...

  • Customer Support Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    About Precision for Medicine GmbHPrecision for Medicine GmbH is a leading global provider of precision medicine research services, developing assays and managing global logistics to improve client R&D efficiency and success.Job DescriptionWe are seeking a highly organized and detail-oriented Customer Support Manager to support our international customer base...

  • Customer Support Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    About Precision for Medicine GmbHPrecision for Medicine GmbH is a leading global provider of precision medicine research services, developing assays and managing global logistics to improve client R&D efficiency and success.Job DescriptionWe are seeking a highly organized and detail-oriented Customer Support Manager to support our international customer base...

  • Customer Support Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    About the RolePrecision for Medicine GmbH is seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing administrative support and communication with our growing customer base.Key ResponsibilitiesProvide office support to our international team of...

  • Customer Support Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    About the RolePrecision for Medicine GmbH is seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing administrative support and communication with our growing customer base.Key ResponsibilitiesProvide office support to our international team of...

  • Dutch Customer Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are looking for a skilled Dutch Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Your Key Responsibilities:Verify customer documents, including identity cards and driving licenses, using...

  • Dutch Customer Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are looking for a skilled Dutch Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Your Key Responsibilities:Verify customer documents, including identity cards and driving licenses, using...

  • Customer Support Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland KoRo Handels GmbH Vollzeit

    Your RoleWe are seeking a highly skilled and motivated Customer Support Manager to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive the best possible service and support.Your ResponsibilitiesProvide exceptional customer service and support via our ticket system and...

  • Customer Support Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland KoRo Handels GmbH Vollzeit

    Your RoleWe are seeking a highly skilled and motivated Customer Support Manager to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive the best possible service and support.Your ResponsibilitiesProvide exceptional customer service and support via our ticket system and...

  • Customer Support Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at SAP. As a key member of our customer support leadership team, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes...

  • Customer Support Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at SAP. As a key member of our customer support leadership team, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes...

  • Customer Support Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    About the RolePrecision for Medicine GmbH is seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing administrative support and communication with our growing customer base.Key ResponsibilitiesProvide office support to our international team of...

  • Customer Support Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland SAP Vollzeit

    Job SummarySAP is seeking a highly skilled Customer Support Manager to lead our global support team. As a key member of our organization, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes within the team by...

  • Customer Support Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    Precision for Medicine GmbH is a leading global provider of precision medicine research services. We develop assays and run global logistics using biomarkers to stratify patients, improving client R&D efficiency and success.We handle every aspect of clinical trials from sites to biomarkers to diagnostics. Our team is positioned for continued growth as we...

  • Service Manager im Customer Support

    vor 3 Wochen

    Berlin, Berlin, Deutschland Bundesdruckerei GmbH Vollzeit

    Wir suchen einen erfahrenen Service Manager im Customer Support für unseren Standort Berlin. Als Teil unseres Teams werden Sie die operative Servicequalität überwachen und sicherstellen, dass unsere Dienstleister unsere Prozesskonformität einhalten.Ihre AufgabenKoordinierung von operativen ServiceleistungenÜberwachung der...

  • Service Manager im Customer Support

    vor 2 Wochen

    Berlin, Berlin, Deutschland Bundesdruckerei GmbH Vollzeit

    Wir suchen einen erfahrenen Service Manager im Customer Support für unseren Standort Berlin. Als Teil unseres Teams werden Sie die operative Servicequalität überwachen und sicherstellen, dass unsere Dienstleister konform mit unseren Prozessen arbeiten.Ihre AufgabenKoordinierung von operativen ServiceleistungenÜberwachung der...