Customer Support Manager

vor 2 Wochen

Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit
About the Role

Precision for Medicine GmbH is seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing administrative support and communication with our growing customer base.

Key Responsibilities
  • Provide office support to our international team of regional business developers and the Berlin-based VP Immune Monitoring Solutions
  • Communicate with customers via email, phone, and video conferencing
  • Utilize and update our customer relationship management system (Salesforce)
  • Draft quotations, select and provide brochures and data sheets to customers
  • Track and support logistics of contract processing, orders, and request management
  • Generate monthly and annual reports on bookings and sales forecasts
  • Collect and analyze market information and internal data, prepare reports and presentations
Requirements
  • Excellent verbal and written English communication skills
  • Customer-focused with a strong sense of ownership and responsibility
  • Attention to detail, well-organized, and able to multitask and manage multiple projects
  • Ability to address and resolve problems proactively
  • Proficiency in Microsoft Office, including Outlook, PowerPoint, Excel, and Word
Preferred Qualifications
  • Fluency in German
  • Experience in immunology, diagnostic lab services, or a related field
  • Familiarity with flow cytometry and/or qPCR
  • Sales, inside sales, or administrative work experience
  • Business administration experience or education
About Us

Precision for Medicine GmbH is a leading global provider of precision medicine research services. We develop assays and run global logistics, handling every aspect of clinical trials. Our company is positioned for continued growth as we expand our global footprint and develop leadership in the most creative areas of life sciences.

We offer a competitive compensation package, flexible work hours, and excellent personal development opportunities in a growing and global organization. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

  • Community Manager for German Customer Support

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager for German Customer SupportWorkstation Customer Care is seeking a Community Manager to join their team. As a Community Manager, you will be the bridge builder between the social media platform and their clients, convincing through your uniqueness, originality, and personality.This role can be performed from home, anywhere in...

  • Community Manager for German Customer Support

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager for German Customer SupportWe are looking for a Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our clients in Germany.Your Responsibilities:Advise small and medium-sized companies on advertising solutions and...

  • Community Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    As a Community Manager at Workstation Customer Care, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and excellent customer experience. You will be responsible for advising small and medium-sized companies on advertising solutions and...

  • Customer Support Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland SAP Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Manager to lead our team in delivering exceptional customer service and support. The ideal candidate will have a strong background in customer support, leadership, and team management.Key ResponsibilitiesLead a team of customer support professionals to ensure timely and effective...

  • Customer Support Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    {"h1": "Customer Support Manager", "p": "At Precision for Medicine GmbH, we are seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing exceptional customer service and support to our growing global customer base. Your primary focus will be on...

  • Customer Support Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    {"h1": "Customer Support Manager", "p": "At Precision for Medicine GmbH, we are seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing exceptional customer service and support to our growing global customer base. Your primary focus will be on...

  • Customer Support Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland SAP Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Manager to lead our customer support team. As a key member of our organization, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes within the...

  • Customer Support Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    About the RolePrecision for Medicine GmbH is seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing administrative support and communication with our growing customer base.Key ResponsibilitiesProvide office support to our international team of...

  • Customer Support Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    About the RolePrecision for Medicine GmbH is seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing administrative support and communication with our growing customer base.Key ResponsibilitiesProvide office support to our international team of...

  • Customer Support Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    About Precision for Medicine GmbHPrecision for Medicine GmbH is a leading global provider of precision medicine research services, developing assays and managing global logistics to improve client R&D efficiency and success.Job DescriptionWe are seeking a highly organized and detail-oriented Customer Support Manager to support our international customer base...

  • Customer Support Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

    About Precision for Medicine GmbHPrecision for Medicine GmbH is a leading global provider of precision medicine research services, developing assays and managing global logistics to improve client R&D efficiency and success.Job DescriptionWe are seeking a highly organized and detail-oriented Customer Support Manager to support our international customer base...

  • Customer Support Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at SAP. As a key member of our customer support leadership team, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes...

  • Customer Support Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our customer support team. As a key member of our organization, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes within...

  • Customer Support Manager

    vor 2 Monaten

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at SAP. As a key member of our customer support leadership team, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes...

  • Customer Support Manager

    vor 2 Monaten

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at SAP. As a key member of our customer support leadership team, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes...

  • Customer Support Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our customer support team. As a key member of our organization, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes within...

  • Customer Support Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at SAP. As a key member of our customer support leadership team, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes...

  • Dutch Customer Support Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are looking for a skilled Dutch Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Your Key Responsibilities:Verify customer documents, including identity cards and driving licenses, using...

  • Dutch Customer Support Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are looking for a skilled Dutch Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Your Key Responsibilities:Verify customer documents, including identity cards and driving licenses, using...

  • Customer Support Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland KoRo Handels GmbH Vollzeit

    Your RoleWe are seeking a highly skilled and motivated Customer Support Manager to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive the best possible service and support.Your ResponsibilitiesProvide exceptional customer service and support via our ticket system and...