Customer Support Manager

vor 1 Woche

Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

Precision for Medicine GmbH is a leading global provider of precision medicine research services. We develop assays and run global logistics using biomarkers to stratify patients, improving client R&D efficiency and success.

We handle every aspect of clinical trials from sites to biomarkers to diagnostics. Our team is positioned for continued growth as we expand the company's global footprint and develop leadership in the most creative areas of life sciences.

Job Summary

We are currently hiring a Customer Support Manager to support administrative tasks and communications with our growing international customer base during the sales acquisition, negotiations, and contracting processes.

The ideal candidate will have good verbal and written English communication skills, be customer-focused, and have attention to detail. They will also have experience in immunology, diagnostic lab services, or a related field, and be proficient in Microsoft Office.

Key Responsibilities
  • Office support for international team of regional Business Developers and Berlin-based VP Immune Monitoring Solutions
  • Communicate with customers by email, phone, and video conferencing
  • Use and update customer relationship management system (Salesforce)
  • Draft quotations, select and provide brochures and data sheets to customers
  • Track and support logistics of contract processing, orders, and request management
  • Generate monthly and annual reports on bookings and sales forecasts
  • Collect and analyze market information and internal data, prepare reports and presentations
Requirements

Required Skills:

  • Good verbal and written English communication skills
  • Customer-focused, takes ownership of responsibilities
  • Attention to detail, well-organized, ability to multi-task and manage multiple projects
  • Ability to address and resolve problems proactively
  • Computer literacy including proficiency in Microsoft Office

Experience/Education:

We are asking for a degree (bachelor, master, or vocational training) in a field relevant to medicine, technical laboratory work, biotechnology, or immunology. Also, candidates are required to have work experience demonstrating ability to utilize the skills mentioned above, ideally 3+ years.

Not required but desirable are the following skills and work experiences:

  • Fluency in German
  • Experience in immunology, diagnostic lab services
  • Familiar with flow cytometry and/or qPCR
  • Sales, inside sales, or administrative work experience
  • Business administration experience or education
What We Offer

Precision for Medicine GmbH is offering an international team, flexible work hours, excellent personal development perspectives in a growing and global organization, competitive compensation, and a permanent full-time employment.

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