International Collections Specialist EMEA

vor 1 Monat

Berlin, Berlin, Deutschland Wyndham Hotels & Resorts Vollzeit
Job Summary

This role is responsible for managing specific finance functions related to the collections of delinquent receivables for a portfolio of accounts in the EMEA region. The successful candidate will be required to converse and communicate in English as a minimum, with German being a requirement. The individual will work closely with franchisees and internal departments to ensure that franchisees' and hotels' financial obligations to Wyndham Hotels & Resorts are met in a satisfactory manner.

Key Responsibilities
  • Collection and missing withholding tax receipt calls
  • Resolving past due accounts
  • Negotiating payment arrangements
  • Reviewing financial statements
  • Fielding incoming calls
  • Recommending accounts for next collection steps
  • Account reconciliations, including submitting write-offs and payment processing details
  • Reconciling withholding tax receipts and VAT (where applicable)
  • Performing withholding and VAT (where applicable) adjustments and other miscellaneous write-offs
Requirements
  • Must speak and write English and German
  • Highly proficient in Microsoft Excel
  • Other languages an advantage
  • Motivated, detail-oriented person who is able to work independently in a fast-paced environment
  • Well-developed negotiation skills
  • Heavy phone usage/volume
  • Persistent with excellent follow-up skills
  • Good problem-solving and decision-making skills
  • Results-driven and results-oriented
  • Excellent verbal and written communication skills
  • Good organizational and planning skills
  • Ability to work well with others and contribute to a team
  • Proficient with computers
  • Customer-focused with excellent customer service skills
  • Able to read and understand operational stats
  • Understanding of the impact of market conditions and hotel industry challenges
Benefits

Competitive package, hybrid working

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