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Technical Support Specialist

vor 2 Monaten


Weiden, Bayern, Deutschland Samhammer AG Vollzeit
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Samhammer AG. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers in the E-Commerce sector.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support to customers via email and phone, ensuring their issues are resolved efficiently.
  • Payment Solutions: Configure new payment instances and provide system training to end-users, ensuring seamless integration with our payment systems.
  • Problem Resolution: Diagnose and resolve technical issues related to our payment systems, ensuring minimal downtime and maximum customer satisfaction.
  • Technical Solutions: Develop and implement technical solutions to support our customers' needs, ensuring a high level of support quality.
  • Onboarding: Collaborate with new team members to ensure a smooth onboarding process and provide guidance on our support processes.
Requirements:
  • Experience: Minimum 1 year of experience in technical support or customer service, preferably in the E-Commerce or payment solutions sector.
  • Skills: Excellent communication skills, ability to analyze and resolve complex technical issues, and proficiency in German and English languages.
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.