Technical Support Representative
vor 2 Monaten
Job Summary:
We are seeking a highly skilled and experienced Customer Service Expert to join our team at WCC Heidelberg Web Carton Converting GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues in a timely and professional manner
- Analyze and troubleshoot complex technical problems related to our product portfolio
- Provide technical support to our service technicians and sales teams
- Develop and implement service plans, including repair and maintenance schedules
- Collaborate with internal teams to resolve customer complaints and issues
- Perform on-site service visits as needed
- Participate in on-call rotation to ensure 24/7 customer support
Requirements:
- Relevant technical education or equivalent experience
- Proven experience in customer service, technical support, or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in MS Office and SAP (or similar software)
- Fluency in English (written and spoken)
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Access to cutting-edge technology and training
About Us:
WCC Heidelberg Web Carton Converting GmbH is a leading international solution and service provider in the print media industry. We are proud of our custom-tailored machines and our exceptional team of individuals who embody self-discipline, entrepreneurial thinking, curiosity, trustworthiness, and honesty. We prioritize team interests and strive to create a positive impact.
Join Our Team:
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application through our career portal.
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