Helpdesk Specialist

Job Summary:

We are seeking a highly skilled and experienced Customer Service Expert to join our team at WCC Heidelberg Web Carton Converting GmbH. As a key member of our customer support team, you will be responsible for providing exceptional technical support and assistance to our customers.

Key Responsibilities:

• Respond to and resolve customer inquiries and issues in a timely and professional manner
• Analyze and troubleshoot technical problems with our products and services
• Provide technical guidance and support to our customers and internal teams
• Collaborate with cross-functional teams to resolve complex customer issues
• Develop and maintain knowledge of our products and services to provide accurate and effective support

Requirements:

• Strong technical background and experience in customer support
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Knowledge of our products and services, or willingness to learn
• Fluency in English and German languages

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible working hours and remote work options
• Access to cutting-edge technology and training

About Us:

WCC Heidelberg Web Carton Converting GmbH is a leading international solution and service provider in the print media industry. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a highly skilled and experienced Customer Service Expert to join our team.