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    {"h1": "Customer Service Representative", "h2": "Job Description", "p": "Wir suchen eine/n engagierte/n Mitarbeiter/in im Bereich Customer Service, Verkaufsabwicklung und Logistik (m/w/d).", "ul": [{"li": "Betreuung und Beratung unserer nationalen sowie internationalen Kunden per Telefon und E-Mail"}, {"li": "Bearbeitung und Abwicklung von Bestellungen und...

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Customer Support Representative

vor 2 Monaten

Hamburg, Hamburg, Deutschland RISK Vollzeit

Job Summary

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at RISK. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Customer Support: Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Issue Resolution: Identify and resolve customer issues in a professional and courteous manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless issue resolution.
  • Knowledge and Skills: Possess excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Technical Skills: Proficient in using various software applications and tools to resolve customer issues.

Requirements

  • Language Skills: Fluency in Kazakh and English languages, with excellent written communication skills in one of these language combinations.
  • Education and Experience: Bachelor's degree in a related field or equivalent experience in customer support.
  • Soft Skills: Empathy, stress tolerance, responsibility, and focus on development and results.

What We Offer

  • Competitive Salary and Benefits: A comprehensive compensation package, including a competitive salary and benefits.
  • Opportunities for Growth and Development: Opportunities for professional growth and development, with a supportive and collaborative work environment.
  • Collaborative Work Environment: A dynamic and collaborative work environment, with a team of experienced professionals.