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Customer Experience Specialist

vor 3 Monaten


Hamburg, Hamburg, Deutschland Maersk Vollzeit

Become a part of Maersk, a global leader in integrated logistics that is shaping the future of the industry. We are looking for a committed individual who is passionate about problem-solving and building customer relationships. If you have a background in Logistics/Ocean transport and possess strong communication skills in English and German, we would like to connect with you.

Key Responsibilities:

  • Develop a comprehensive understanding of customers and the market
  • Build and sustain strong customer relationships
  • Offer solutions to customer challenges
  • Maintain proactive communication with customers to keep them updated
  • Oversee customer experience and operational processes
  • Work collaboratively with internal and external teams for customer meetings and requests
  • Identify opportunities for upselling and cross-selling
  • Ensure prompt responses to customer inquiries
  • Focus on continuous improvement in daily operations

Required Experience:

  • Prior experience in Logistics/Ocean transport
  • Strong problem-solving abilities
  • Effective communication skills in English and German