Cloud Services Specialist
Vor 7 Tagen
About the Role
The Junior IT Business Services Consultant will serve as the primary point of contact for SAP's private cloud customers, providing expert guidance and support throughout the customer lifecycle.
Key Responsibilities
- Engagement Management: Plan and review services in accordance with customer project requirements, ensuring successful adoption of SAP Cloud Solutions.
- Delivery Management: Oversee day-to-day operations, project coordination, and de-escalation of critical engagements.
- Account Management: Manage commercial relationships and customer satisfaction ratings.
Requirements
- Bachelor's degree in computer science or business administration, or equivalent skills gained through vocational training or apprenticeship.
- Pro-active, problem-solving attitude and customer-centric mindset.
- Openness to learn about technical, legal, and commercial topics.
- Ability to work on multiple projects or topics in parallel and adapt to changing customer and project situations.
- Excellent presentation and communication skills in English and German, with additional languages a plus.
- Basic understanding of private cloud, technical managed services, and IT infrastructure concepts.
- Technical or functional SAP knowledge is a plus.
- Strong self- and time-management skills.
- Ability to work in international and global matrix organizations.
- Willingness to travel to customers.
About SAP
SAP is a leading provider of enterprise software solutions, serving over 400,000 customers worldwide. Our mission is to help organizations run better and improve people's lives. We offer a collaborative and dynamic work environment, with opportunities for personal and professional growth.
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