Customer Relations Specialist
vor 3 Wochen
Position: Customer Relations Specialist
Location: Frankfurt
Working Hours: Monday to Friday - 9am - 6pm
Hybrid
Are you dedicated to providing outstanding service?
At Corporation Service Company, we are a global organization where service-focused professionals collaborate to create a positive impact in our local offices. Our commitment lies in ensuring service excellence and the ongoing enhancement of our processes. We strive to maintain seamless operations for our clients around the world.
About the Role:
- Develop and enhance customer relationships
- Support a dedicated customer portfolio in Online Brand Protection/Domain Management
- Address customer inquiries and deliver support via telephone and chat
- Keep informed about industry regulations and new service offerings
- Conduct research and analyze portfolio data
- Facilitate online customer training
Requirements:
- Completed commercial education, degree, or relevant work experience
- Strong orientation towards customer service
- Fluency in German and proficient English skills
- Effective communication and teamwork skills
- Proficiency in MS Office, particularly Word and Excel
- Ability to work both independently and as part of a team
- Attention to detail and strong problem-solving abilities
- Capability to manage and coordinate tasks efficiently
What We Offer:
- Modern and comfortable workspace
- International and friendly team environment
- Diverse and engaging tasks in a dynamic setting
- Comprehensive training opportunities
- Stable and rapidly growing global company
- Annual performance-based salary increases
- Attractive compensation package
- Team-oriented leadership approach
- Extensive 5-week training program
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