Senior Manager Retail Capability Programs
Vor 6 Tagen
Job Summary
The Senior Manager Retail Capability Programs will be responsible for designing, delivering, and implementing trainer-led capability programs for retail teams across the globe. This role will lead the development of initiatives to further build the Selling & Service capabilities in adidas retail stores.
Key Responsibilities
- Design and implement trainer-led learning programs in collaboration with the Delivery & Implementation lead and other Global Sales Academy (GSA) work streams.
- Collaborate with internal Subject Matter Experts (SMEs) and external agencies for program design, delivery, and content development.
- Project manage the creation and realization of Retail Capability programs and initiatives for specific audiences from learning needs analysis to content design to test/pilot and implementation in defined markets.
- Implement and continuously review a sustainable and complete framework to measure the success of the trainer-led Retail Capability programs in all markets.
- Act as the lead point of contact within global retail on all topics related to trainer-led capability programs for retail audiences.
- Drive the development of new concepts and ideas which support the ongoing capability development of retail audiences.
- Be an agent of change for building a culture of feedback and coaching across all retail markets.
- Ensure programs are designed and targeted at knowledge, skills, and mindset as defined within adidas retail competency framework.
- Manage communication, logistics, and administration requirements of trainer-led programs.
- Define and apply success criteria and learning measurement KPIs for retail capability programs.
- Build and maintain a solid working relationship with Global and Market Retail Operations and key stakeholders.
- Work towards increased relevancy and effectiveness of learning programs content with market training teams.
- Support markets in program implementation to ensure success criteria are met.
- Facilitate a culture of sharing and adopting global best practices across all markets.
- Lead planning the annual retail capabilities program pipeline to ensure timely and balanced implementation across our own retail stores and where relevant franchise stores.
- Manage the annual working budget for the workstream.
- Support the GSA team with internal tasks as required.
Key Relationships
- Global: Global Retail organization (Sales Academy, Retail Operations, Visual Merchandising, Human Resources), Business Units, Talent Team.
- Markets: All Training functions, Retail Operations, District Managers, Store leadership.
Knowledge, Skills, and Abilities
- Solid understanding of adult learning principles.
- Solid understanding of learning design methodologies.
- Ability to create compelling, relevant, and interactive learning programs.
- Strong training delivery and facilitation skills, both virtual and in-person.
- Strong listening and questioning skills.
- Coaching and mentoring skills.
- Ability to build strong working relationships with stakeholders and customers.
- Planning and project management skills.
- Advanced skills in MS Office, Communication (MS TEAMS) and Virtual Training (ZOOM) platforms.
- Fluent in English, additional language is an advantage.
Qualifications
- Bachelor's Degree or equivalent.
- 3+ years in a retail store leadership role with experience in leading store teams and managing store performance.
- 5+ years retail training experience, preferably in the apparel / retail industry.
- 3+ years of experience in learning program delivery and implementation.
- 3+ years of experience in learning program design.
- Accreditation / certification as Learning & Development professional preferred.
- Professional experience with coaching and mentoring within a matrix organization.
- Professional experience in a multi-national business environment an advantage.
- Experience in virtual classroom training delivery is required.
- Exposure to retail industry in Asia Pacific, EMEA or North America an advantage.
- Event management skills are an advantage.
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