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Teamlead Customer Success Manager

vor 2 Monaten

Munich, Bayern, Deutschland ATOSS Software AG Vollzeit

Wir suchen einen erfahrenen Teamlead Customer Success, der unsere Kunden erfolgreich unterstützt und unsere Customer Success Management Organisation weiterentwickelt.

München | Vollzeit | Unbefristet

Deine Aufgaben:
  • Aufbau eines Teams im Bereich Customer Success und Weiterentwicklung von diesem
  • Entwicklung eines strategischen Plans für die Customer Success Management Organisation
  • Fokus auf Steigerung der Produktnutzung, positiver Kundenerfahrung und Schaffung eines Beitrags zum Wachstum
  • Entwicklung von Strategien und Programmen zur besseren Kundenbindung
  • Enge Zusammenarbeit mit Schnittstellenabteilungen, wie Product Marketing Management und Entwicklung gemeinsamer Ideen
  • Etablierung eines Eskalationsmanagements für anspruchsvolle Kunden
Deine Fähigkeiten:
  • Erfolgreich abgeschlossenes Bachelor- oder Masterstudium aus den Bereichen Wirtschaft, Technik oder Informatik
  • Mindestens 4 Jahre Berufserfahrung und idealerweise erste Führungserfahrung
  • Erfahrung im Bereich Customer Success und bereichsübergreifender Zusammenarbeit
  • Ausgeprägte Kundenorientierung und Pragmatismus
  • Idealereweise erste Erfahrung mit der Softwarebranche
  • Exzellente Deutsch- und Englischkenntnisse

Benefits

Markterfolg: Über namhafte Kunden | nachhaltig über 10% Wachstum | über 30% EBIT | Börsennotiert: SDax & TecDax | Sicherheit & Stabilität

Unternehmenskultur: Hybrid Work (Working from Home & Working from EU) | 30 Tage Urlaub | Health Management | Diversity & Inclusion Team, (virtuelle) Events, Volunteer Day

Onboarding: Newbies Day in München | Umfassendes Onboarding mit Trainings | Buddy Programm

Benefits: Mitarbeiteraktien | Gympass | Jobrad (DE) | Deutschland-Ticket/Jobticket | Sodexo/Pluxee Gutscheine | Corporate Benefits | ATOSS Academy | LinkedIn Learning | Barista im Headquarter

Wir ermöglichen es Unternehmen, ihre Mitarbeiter in Personalplanungs- und Personaleinsatzprozesse einzubinden und deren Wünsche bei der Arbeitszeitgestaltung besser zu berücksichtigen. Wir helfen so Firmen, kreativer, intelligenter und humaner zu arbeiten und revolutionieren dadurch das Zusammenspiel von Wirtschaftlichkeit und Menschlichkeit. Branchenübergreifend, in mehr als 50 Ländern, cloud-basiert. Und wir sind erfolgreich. Unser Aktienkurs ist über die letzten zehn Jahre um mehr als 1.000% gewachsen. Werde Teil dieser Erfolgsgeschichte

ATOSS Software AG | Katharina Irlbeck | | Teilen auf