Service Desk Agent
Vor 2 Tagen
About the Role
We are seeking a highly skilled Service Desk Agent to join our team at TUI. As a Service Desk Agent, you will be the first point of contact for all IT issues, providing technical support and assistance to our customers.
Key Responsibilities
- Provide technical support and assistance to customers via phone, email, and in-person
- Analyze and resolve 1st and 2nd line incidents in a timely and efficient manner
- Document existing process flows for supervised applications, hardware, and software
- Coordinate the resolution of 1st and 2nd line incidents, including prioritization, assignment, and completion phases
- Advise and support users in all matters related to the use of supervised applications, hardware, and software
- Participate in the definition and implementation of projects in the framework of the TUI project organization
About You
- Vocational qualification as an IT systems clerk/technician, IT specialist, or a degree in (business) computer science
- Solid experience with systems that handle tourist core processes, production & distribution systems
- 1-2 years of professional experience and detailed knowledge of information and communication technologies in customer service
- Good understanding of system processes and contexts
- Pronounced/high-level quality awareness
- Very good organizational and problem-solving ability
- Strong sense of responsibility, ability to work independently, willingness to take on responsibility
- Good social and teamwork skills
- Proactive
- Agile learner
- Good communication skills in German and English (oral and written) – French is welcome
- Willingness for 24/7 shift working
About Our Offer
- Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
- Fantastic holiday benefits including discounts, special offers
- Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
- Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
- Development and career opportunities: We offer a wide range of digital training and international career opportunities.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.
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