Customer Service Representative
Vor 6 Tagen
**Job Summary**
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative at Lotus Bakeries. As a key member of our Customer Service and Logistics department, you will be responsible for providing exceptional customer service and support to our internal and external customers.
**Key Responsibilities:**
- Process orders and manage inventory levels to ensure timely and accurate delivery of goods to our customers.
- Communicate effectively with customers via phone, email, and in-person to resolve issues and provide product information.
- Collaborate with internal stakeholders, including sales, marketing, and production teams, to ensure seamless execution of customer orders.
- Monitor and maintain accurate inventory levels, including tracking stock levels and making adjustments as needed.
- Support the creation and maintenance of the internal forecast, taking into account the monthly S&OP rhythm.
- Conduct ad-hoc analyses using business intelligence tools to identify trends and areas for improvement.
- Participate in the development and implementation of process improvements to enhance customer satisfaction and operational efficiency.
**Requirements:**
- Successful completion of a commercial or logistical apprenticeship (IHK certified) or equivalent experience.
- Proficiency in SAP (SD, MM), MS Office (Excel), and IBP is an advantage.
- Excellent written and spoken German and good English skills.
- Preferably, experience in the FMCG sector.
- Strong commercial understanding, with a structured and conscientious approach to work.
- Excellent communication and teamwork skills, with a focus on building strong relationships with internal and external stakeholders.
**What We Offer:**
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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