German Language Customer Service Specialist

Vor 3 Tagen

Braunschweig, Niedersachsen, Deutschland Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is seeking a highly skilled German Language Customer Service Specialist to join our team in Greece. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking customers via phone, email, and chat.

This is an exciting opportunity to enhance your customer service skills while embracing the beautiful culture and lifestyle of Greece. We are looking for a proactive and motivated individual who is committed to helping customers and contributing to a dynamic team.

Responsibilities:

  • Act as the primary point of contact for German-speaking customers, providing accurate information about our products and services while efficiently resolving customer inquiries.
  • Ensure high customer satisfaction through friendly and professional service, documenting all customer interactions and feedback accurately in our company system.
  • Collaborate with team members to improve service quality and overall customer experience, staying up-to-date with product knowledge and company guidelines to assist customers effectively.
  • Adhere to established procedures to maintain service excellence, utilizing strong communication and interpersonal skills to build strong relationships with customers.

Requirements:

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer support is advantageous but not mandatory.
  • Strong problem-solving mindset with a focus on customer satisfaction, ability to work independently and manage time effectively.
  • Familiarity with customer service software and tools is a plus, as well as a reliable internet connection and an appropriate home office setup.
  • A positive attitude, eagerness to learn, and adaptability to new challenges, flexibility to work various shifts as needed.

Benefits:

  • Private Health Insurance.
  • Training & Development.
  • Performance Bonus.
  • 2 Extra Salaries Per Year.
  • Fully Paid Training.
  • Great Salary.
  • Fully Paid Relocation Package (flight, transfer, and hotel).

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