Head of Customer Service Team
vor 2 Wochen
Wir suchen eine/n Teamleitung Customer Service & Returns (m/w/x) für unser Team in Freiburg.
Das TeamDas Team Customer Service & Returns ist verantwortlich für alle kaufmännischen Tätigkeiten rund um die Abwicklung von Kundenaufträgen zu unseren Investitionsgütern und unserem Ortho-Geschäft. Hierzu gehören die Themenbereiche Auftragserfassung- und überwachung, Lizenzmanagement, Konditionenpflege, Rechnungsstellung, Erstellung von Angeboten und die Abwicklung der Retouren.
Ihre Aufgaben- Verantwortung des operativen Customer Service & Returns Teams mit den oben genannten Schwerpunkten
- Leitung des Customer Services & Returns Teams mit insgesamt 9 Mitarbeitern
- Kontinuierliche Steigerung der Kundenzufriedenheit (Customer Experience) über eine Anpassung der Abläufe und Prozesse
- Identifikation von Trends und Opportunitäten basierend auf Kundenfeedback (Customer Centricity)
- Durchführung von Maßnahmen zur Qualitätssicherung im Bereich der Kundenzufriedenheit
- Verantwortlich für die Umsetzung der Maßnahmen zur Steigerung der Business Excellence im Team
- Mitwirkung bei Change-Projekten und bei der Implementierung der Ergebnisse
- Einführung von neuen Tools und neuer Software
- Enge Zusammenarbeit und Abstimmung mit der Abteilung Verkaufsinnendienst
- Budgetverantwortung
- Sicherstellung und Organisation der Schulungen für die Mitarbeiter
- Erfolgreich, abgeschlossenes betriebswirtschaftliches Studium oder kaufmännische Ausbildung
- Führungserfahrung, Durchsetzungsstärke sowie Erfahrung im Bereich Customer Service von Vorteil
- Fließende, englische Sprachkenntnisse
- Offene Persönlichkeit, die es gewohnt ist, in einem internationalen Unternehmen zu agieren
- Gute Office 365- und SAP-Kenntnisse von Vorteil
- Selbständige, verlässliche und effiziente Arbeitsweise sowie Belastbarkeit und organisatorisches Talent
- Grundlegende Kenntnisse in der Konzeption und Optimierung von Prozessen und Abläufen
- Gewinnende Persönlichkeit, die es versteht, Mitarbeiter und Kunden zu begeistern
- Vielfältige attraktive Sozialleistungen
- Eine Altersvorsorge, die mitwächst
- Ein engagiertes Team und tolle Kollegen
- Regelmäßige fachliche und persönliche Weiterbildungsangebote
- Flache Hierarchien
- Modernen Arbeitsplatz in einem spannenden, dynamischen Umfeld
- Betriebliches Gesundheitsmanagement und vieles mehr
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