Head of Customer Service Operations

vor 4 Wochen

Freiburg, Baden-Württemberg, Deutschland Straumann Group Vollzeit
Job Title: Head of Customer Service Operations

About the Role:

We are seeking a highly experienced and skilled Head of Customer Service Operations to join our team at Straumann Group. As a key member of our customer service team, you will be responsible for leading the customer service and returns team, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities:

* Lead the customer service and returns team, ensuring that all customer inquiries are handled efficiently and effectively
* Develop and implement customer service strategies to improve customer satisfaction and loyalty
* Collaborate with cross-functional teams to resolve customer complaints and issues
* Analyze customer feedback and data to identify trends and areas for improvement
* Develop and implement process improvements to increase efficiency and productivity

Requirements:

* 5+ years of experience in customer service leadership roles
* Proven track record of improving customer satisfaction and loyalty
* Strong leadership and communication skills
* Ability to analyze data and identify trends
* Experience with process improvement and implementation

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a leading company in the dental industry
* Collaborative and dynamic work environment
* Professional development and growth opportunities

How to Apply:

If you are a motivated and experienced customer service leader looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

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