Head of Customer Service Team

vor 4 Wochen

Freiburg, Baden-Württemberg, Deutschland Straumann Group Vollzeit
Job Title: Head of Customer Service Team

About the Role:

We are seeking a highly skilled and experienced Head of Customer Service Team to join our team at Straumann Group. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

* Lead a team of customer service representatives to ensure that customer inquiries are handled efficiently and effectively
* Develop and implement customer service strategies to improve customer satisfaction and loyalty
* Collaborate with other departments to ensure that customer needs are met
* Analyze customer feedback and make recommendations for process improvements

Requirements:

* 5+ years of experience in customer service leadership
* Proven track record of improving customer satisfaction and loyalty
* Excellent communication and leadership skills
* Ability to analyze data and make recommendations for process improvements

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a leading company in the dental industry
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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