Head of Customer Service Team

vor 3 Wochen

Freiburg, Baden-Württemberg, Deutschland Straumann Group Vollzeit

About the Role

We are seeking a highly skilled and experienced Head of Customer Service Team to join our team at Straumann Group. As a key member of our customer service team, you will be responsible for leading the operational customer service team and ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities

  • Lead the operational customer service team and ensure that all customer inquiries are handled efficiently and effectively.
  • Develop and implement strategies to improve customer satisfaction and experience.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to ensure that customer service team members have the necessary skills and knowledge to provide excellent customer service.

About Us

Straumann Group is a leading provider of innovative dental solutions. We are committed to delivering high-quality products and services that meet the needs of our customers. Our team is passionate about providing exceptional customer service and ensuring that our customers have a positive experience with our company.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the dental industry.

Requirements

  • A bachelor's degree in business administration or a related field.
  • At least 5 years of experience in customer service or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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