International Operations Coordinator

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Deutsche Telekom Technik GmbH Vollzeit

International Operations Coordinator (m/w/d)

In the role of International Operations Coordinator within our global operations division, you will play a crucial part in ensuring the reliability and efficiency of processes and systems within the NT/IT infrastructure you manage.

Your responsibilities will encompass:

  • Monitoring and evaluating the performance and availability of NT/IT infrastructures or applications
  • Identifying and managing technical requirements during daily operations
  • Performing error analysis and resolving technical issues during incidents
  • Contributing to the design, implementation, and enhancement of infrastructures or applications
  • Leading initiatives for digital transformation and automation to continuously improve processes
  • Communicating effectively with international carrier clients in English
  • Serving as a bridge between the engineering and commercial teams in the international wholesale sector

Ideal candidates will hold a degree in IT, relevant vocational training, or equivalent qualifications, alongside a minimum of three years of experience in Network Operations. Additionally, you should demonstrate the following competencies:

  • In-depth knowledge of IT Operations
  • Strong understanding of Transport/IP/WDM or Voice networks and services
  • Fluency in German and English for effective communication with clients and colleagues
  • Technical troubleshooting abilities and familiarity with ticketing systems
  • Experience in IT Incident Management with a customer-centric approach
  • Readiness to work in 24/7 shifts and undergo necessary security clearances

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