Aktuelle Jobs im Zusammenhang mit Customer Support Team Lead - Berlin, Berlin - Assent
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Support Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned Support professional looking to take on a leadership role? We're seeking a Support Team Lead to join our team in Germany.As a Support Team Lead, you will be responsible for leading our Support team during shifts, ensuring efficient operation and a great customer experience. You will also be responsible for solving issues the team needs...
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Enterprise Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitJob Title: Team Lead, Enterprise SupportKNIME is a rapidly growing international Enterprise Software company, and we're seeking a skilled Team Lead, Enterprise Support to join our team in Berlin or Konstanz.About the RoleWe're looking for a seasoned professional with a passion for customer support and a proven track record of driving team success. As a Team...
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Enterprise Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitJob Title: Team Lead, Enterprise SupportKNIME is a rapidly growing international Enterprise Software company, and we're seeking a skilled Team Lead, Enterprise Support to join our team in Berlin or Konstanz.About the RoleWe're looking for a seasoned professional with a passion for customer support and a proven track record of driving team success. As a Team...
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Customer Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitYour RoleWe are seeking a highly skilled and empathetic Customer Support Manager to join our dynamic team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Your ResponsibilitiesProvide timely and effective support to customers via our ticket system...
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Customer Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitYour RoleWe are seeking a highly skilled and empathetic Customer Support Manager to join our dynamic team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Your ResponsibilitiesProvide timely and effective support to customers via our ticket system...
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Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned customer service professional looking to take on a leadership role? Do you have a passion for delivering exceptional service and inspiring your team to do the same? We're seeking a Support Shift Lead to join our team at Wolt, where you'll play a key role in leading our support team and driving customer satisfaction.Key...
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Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned customer service professional looking to take on a leadership role? Do you have a passion for delivering exceptional service and inspiring your team to do the same? We're seeking a Support Shift Lead to join our team at Wolt, where you'll play a key role in leading our support team and driving customer satisfaction.Key...
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Enterprise Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support engineers and ensuring that our customers receive exceptional support and service.As a key member of our support team, you will be responsible for managing and resolving...
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Enterprise Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support engineers and ensuring that our customers receive exceptional support and service.As a key member of our support team, you will be responsible for managing and resolving...
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Cloud Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland IONOS SE VollzeitJob DescriptionAs a Cloud Support Team Lead at IONOS, you will be part of a dynamic team that provides technical support to our international business customers. Your primary responsibility will be to ensure the quality of our technical support services, which includes incident management, service requests, and customer support. You will work closely with...
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Customer Care Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland sonnen VollzeitJoin our team at sonnen and be part of the energy revolution!We are looking for a highly motivated and experienced Customer Care Team Lead to join our team in Wildpoldsried, Germany. As a key member of our Customer Care team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest...
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Customer Care Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland sonnen VollzeitJoin our team at sonnen and be part of the energy revolution!We are looking for a highly motivated and experienced Customer Care Team Lead to join our team in Wildpoldsried, Germany. As a key member of our Customer Care team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest...
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Head of Customer Service Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Opteven Deutschland VollzeitJob Title: Head of Customer Service Team LeadOpteven Deutschland is seeking a highly skilled and experienced professional to lead our Customer Service team. As the Head of Customer Service Team Lead, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead and manage a team of customer service...
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Dutch Customer Support Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a skilled Dutch Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Your Key Responsibilities:Verify customer documents, including identity cards and driving licenses, using...
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Dutch Customer Support Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a skilled Dutch Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Your Key Responsibilities:Verify customer documents, including identity cards and driving licenses, using...
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Customer Support Manager
vor 3 Wochen
Berlin, Berlin, Deutschland SAP VollzeitJob SummaryWe are seeking a highly skilled and experienced Customer Support Manager to lead our team in delivering exceptional customer service and support. The ideal candidate will have a strong background in customer support, leadership, and team management.Key ResponsibilitiesLead a team of customer support professionals to ensure timely and effective...
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Customer Support Manager
vor 4 Wochen
Berlin, Berlin, Deutschland SAP VollzeitJob SummaryWe are seeking a highly skilled and experienced Customer Support Manager to lead our customer support team. As a key member of our organization, you will be responsible for guiding, mentoring, and developing a team to ensure they meet their role expectations and deliver excellent service.Key ResponsibilitiesLead transformative changes within the...
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Community Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAs a Community Manager at Workstation Customer Care, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and excellent customer experience. You will be responsible for advising small and medium-sized companies on advertising solutions and...
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Team Lead Customer Care
vor 4 Wochen
Berlin, Berlin, Deutschland sonnen GmbH VollzeitÜbernahme einer Führungsrolle im KundenserviceWir suchen eine erfahrene Führungskraft, die sich für die Übernahme einer Führungsrolle im Kundenservice begeistern kann. Als Team Lead Customer Care werden Sie das Führen, Motivieren, Beurteilen und Entwickeln der unterstellten Mitarbeiter im Verantwortungsbereich steuern.VerantwortlichkeitenDas Führen,...
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Team Lead Customer Care
vor 4 Wochen
Berlin, Berlin, Deutschland sonnen GmbH VollzeitÜbernahme einer Führungsrolle im KundenserviceWir suchen eine erfahrene Führungskraft, die sich für die Übernahme einer Führungsrolle im Kundenservice begeistern kann. Als Team Lead Customer Care werden Sie das Führen, Motivieren, Beurteilen und Entwickeln der unterstellten Mitarbeiter im Verantwortungsbereich steuern.VerantwortlichkeitenDas Führen,...
Customer Support Team Lead
vor 2 Monaten
We are seeking a highly skilled and experienced Manager to lead our Customer Support team. As a key member of our Global Service department, you will be responsible for ensuring a best-in-class experience for our suppliers.
Key Responsibilities:- Team Leadership: Manage the day-to-day operations of the team, including tracking and reporting on key business KPIs, analyzing trends, and providing actionable insights.
- Capacity Planning: Plan and manage team capacity, prioritize tasks, and allocate resources efficiently.
- Performance Management: Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent.
- Innovation and Efficiency: Encourage innovation and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity.
- Communication and Collaboration: Facilitate weekly team meetings and engage in bi-weekly 1:1s with team members as required.
- Supplier Engagement: Act as an escalation point for supplier/client issues, conducting in-depth investigations as necessary.
- Team Development: Recruit, mentor, and develop a high-performing team that promotes a world-class supplier experience.
- Culture and Inclusion: Promote and maintain a diverse, inclusive, productive, and service-oriented work culture within the Supplier Support team.
- Communication Skills: Strong written and verbal communication skills in English and German, with the ability to communicate clearly, concisely, and diplomatically.
- Management Experience: 4+ years related management experience in a related role.
- Mentorship and Development: Proven ability to mentor and develop team members, with a focus on knowledge transfer and skill development.
- Passion for Development: Passionate interest in supporting the development of others, and the ability to provide feedback and guidance.
At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. We offer a competitive base salary, a corporate bonus program, retirement savings options, and more. We also provide flexible work options, volunteer days, and opportunities to get involved in corporate giving initiatives.
We are an equal opportunity employer and welcome applications from diverse backgrounds and experiences. If you require assistance or accommodation throughout any part of the interview and selection process, please contact us and we will be happy to help.
