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Customer Service Representative

vor 2 Monaten


Potsdam, Brandenburg, Deutschland TCFS Potsdam GmbH Vollzeit
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via phone, email, and chat, resolving issues and answering questions in a professional and courteous manner.
  • Contract Management: Manage and maintain accurate records of customer contracts, including updates, renewals, and terminations.
  • Solution-Oriented Support: Analyze customer issues and provide creative solutions to resolve problems and improve customer experience.
  • Technical Support: Collaborate with internal teams to resolve technical issues and provide technical assistance to customers.
Requirements
  • Education: High school diploma or equivalent required; degree in business, communications, or related field preferred.
  • Experience: 1-2 years of customer service experience in a fast-paced environment.
  • Skills: Excellent communication and problem-solving skills; ability to work in a team environment; proficiency in Microsoft Office and customer relationship management software.
  • Personal Qualities: Strong attention to detail; ability to multitask and prioritize tasks; excellent time management skills.
What We Offer

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also provide opportunities for professional growth and development, including training and education programs.

TCFS Potsdam GmbH is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.