Customer Service Representative International

vor 4 Wochen

Stuttgart, Baden-Württemberg, Deutschland accobrands Vollzeit
About Us

At ACCO Brands, we're shaping the future of work with innovative solutions and strong brands. Our mission is to help people feel good physically and mentally while working.

Job Summary

We're seeking a highly skilled Customer Service Representative International to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our international customers.

Key Responsibilities
  • Provide timely and effective support to international customers via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain knowledge of our products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • 3+ years of experience in a customer service role, preferably in an international environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in English and additional language skills a plus
  • ERP system experience, preferably SAP
What We Offer
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including health insurance and retirement plan
  • Flexible work arrangements, including remote work options
  • Professional development opportunities, including training and certification programs

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a strong desire to work in an international environment, we encourage you to apply.

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