Customer Service Representative
vor 2 Wochen
ACCO Brands is a leading provider of innovative solutions and strong brands that shape the transformation of the working world. We are passionate about creating and selling products that make people feel good at work, at home, and at school.
Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our international team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients across the EU and other countries.
Key Responsibilities- Provide timely and effective customer service to clients via phone, email, and other communication channels.
- Process customer inquiries, orders, and offers in collaboration with internal departments such as sales, procurement, logistics, and finance.
- Manage and resolve customer complaints and issues in a professional and courteous manner.
- Monitor and maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to analyze, optimize, and implement business processes with a customer service focus.
- Participate in projects to design and improve process and organizational structures.
- Completed commercial education (e.g., wholesale and foreign trade clerks, logistics clerks).
- At least 3 years of experience in a comparable role.
- Excellent understanding and interest in operational systems and processes.
- Knowledge of organizational design and optimization.
- Experience in customer service, preferably in export and logistics of an industrial or wholesale company.
- Proficiency in ERP systems (preferably SAP) and MS Office applications.
- Fluent German and English, additional language skills are an asset.
- Clear and concise communication skills in interactions with internal and external stakeholders.
- Independent, goal-oriented, analytical, and structured work style.
- A motivated team.
- A traditional and modern company culture.
- International collaboration.
- Challenging and exciting tasks.
- A hybrid work model with the option to work from home.
- The possibility to lease a company bike.
- Subsidies for public transportation, meal vouchers, and free fruit, drinks, and water.
- Variety of team and company events.
We are an equal opportunities employer and welcome applications from diverse candidates.
Learn more about our company culture and values at www.accobrands.com and www.accobrands-europe.com.
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