CRM Strategy Coordinator

vor 3 Wochen

Munich, Bayern, Deutschland Scalable Capital Vollzeit

About Scalable Capital
Scalable Capital is a prominent digital investment platform in Europe, dedicated to simplifying and making investing accessible for all. Our clients can trade thousands of stocks, ETFs, and funds, enabling them to build diverse portfolios, earn interest on their cash balances, and secure loans. Additionally, we offer professional investment management through our digital wealth management service, currently utilized by over one million clients.

Founded in 2014, Scalable Capital operates across multiple countries, including Germany, Austria, France, Italy, the Netherlands, Spain, and the UK. Supervised by BaFin and the Bundesbank, we manage over 20 billion euros on our platform. Beyond serving private clients, we also provide B2B solutions, partnering with notable institutions such as ING and Barclays Bank. Our team of over 500 employees is based in Munich, Berlin, and London, working together to empower individuals to invest.

Role Overview
As a CRM Manager, you will play a crucial role in enhancing our customer engagement strategies. Your responsibilities will include:

  • Designing and implementing CRM campaigns, including targeted emails and app notifications to connect with both new and existing clients.
  • Developing and refining CRM journeys, conducting tests, and analyzing outcomes to improve campaign effectiveness.
  • Collaborating with Marketing, Analytics, Product, and Design teams to ensure the delivery of relevant content to our customers.
  • Paying close attention to detail in content creation, email design, and the execution of communications.
  • Utilizing an analytical approach to work with extensive data sets and derive actionable insights.
  • Measuring and reporting on the performance of email and app notifications to identify opportunities for channel optimization.

Qualifications
The ideal candidate will possess:

  • A strong interest in CRM, with prior experience in finance or regulated markets considered advantageous.
  • Proficiency in CRM systems and email marketing tools; familiarity with Salesforce and Marketing Cloud is a plus.
  • Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
  • A hands-on approach to finding practical solutions for complex challenges.
  • A high affinity for data, with the capability to draw insights from relevant business metrics.
  • Basic knowledge of HTML and SQL; experience with AMPscript is a bonus.
  • A desire to work in a dynamic environment characterized by flat hierarchies.
  • Fluency in German (C1 level) and proficiency in English.

What We Offer
Join one of the fastest-growing Fintech startups in Europe, where you will:

  • Be part of a diverse and inclusive team focused on creating impactful products for our clients.
  • Enjoy a modern office environment in a vibrant district with numerous amenities.
  • Utilize the latest technology and tools to enhance productivity.
  • Participate in knowledge-sharing sessions and benefit from an individual education budget.
  • Experience German culture through free language classes.
  • Receive support for international relocation.
  • Enjoy generous vacation days and the flexibility to work remotely.
  • Benefit from a competitive compensation package and a company pension scheme.
  • Receive a monthly contribution towards public transportation.
  • Enjoy complimentary access to Scalable Capital's premium services.

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