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Customer Experience and Performance Specialist

vor 3 Monaten


Hamburg, Hamburg, Deutschland Mercuri Urval GmbH Vollzeit

Über Mercuri Urval GmbH
Als Teil der Shell-Gruppe bietet Mercuri Urval umfassende Dienstleistungen für eine Vielzahl von Convenience Stores in der DACH-Region. Unser Fokus liegt auf der strategischen Gestaltung von Sortimenten, der Optimierung der Lieferkette und der Entwicklung innovativer Shop-Konzepte.

Position
Wir suchen einen Customer Experience and Performance Specialist, der sich mit der strategischen und operativen Gestaltung von Sortimenten in unseren Convenience Stores beschäftigt. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das sich ständig an verändernde Kundenbedürfnisse anpasst.

Ihre Aufgaben
In dieser Rolle werden Sie:

  • Marktforschung und Kundenanalysen durchführen, um wertvolle Einblicke zu gewinnen.
  • Strategien zur Sortimentgestaltung entwickeln und implementieren.
  • Die Leistung der Produkte und Dienstleistungen kontinuierlich überwachen und optimieren.
  • Eng mit verschiedenen Abteilungen zusammenarbeiten, um innovative Lösungen zu fördern.

Ihr Profil
Sie bringen eine Leidenschaft für Kundeninsights und Performance-Management mit und haben Erfahrung in der Analyse von Markttrends. Ihre Fähigkeit, strategisch zu denken und gleichzeitig operative Exzellenz zu gewährleisten, wird in dieser Position geschätzt.

Wir bieten
Eine spannende Herausforderung in einem innovativen Unternehmen, das Wert auf Nachhaltigkeit und hohe Servicequalität legt.