Customer Engagement Coordinator
vor 4 Wochen
Job Overview
At DuPont, we are dedicated to addressing significant global challenges; whether it’s ensuring access to clean water for billions, creating materials essential for modern technology, or safeguarding the well-being of workers worldwide.
If you aspire to join a leading multi-industrial firm that is committed to delivering sustainable solutions with genuine purpose and value, and if you appreciate a collaborative environment that thrives on teamwork and values diverse perspectives, then DuPont is the right place for you.
We are thrilled to announce our strategic plans to evolve into three independent, publicly traded companies. This initiative aims to establish focused businesses with unique investment profiles, ultimately enhancing our ability to serve customers and maximize long-term value for stakeholders. We are dedicated to supporting our employees through this transition and ensuring a seamless separation process. We look forward to welcoming new talent eager to contribute to our ongoing success and growth.
Why Join Us?
Our mission is to empower the world with essential innovations for a thriving future.
Here, you will have the opportunity to shape your career path, challenge yourself, and develop new skills for a rewarding professional journey. We offer competitive compensation and incentives that recognize your skills, competencies, and contributions to our business success.
Experience a collaborative atmosphere where teamwork is celebrated, alongside flexible arrangements that promote work-life balance and an inclusive culture welcoming to all.
Align with our purpose by bringing innovations to market that enhance the world, committing to sustainability that benefits our planet, and giving back to the communities where we operate.
The Customer Service Organization at DuPont is seeking
Customer Service Representatives (m/f/d)
The Customer Service Representative serves as the vital link between our clients and various business and functional partners, ensuring exceptional service delivery and profitability for DuPont.
Key Responsibilities:
- Manage order receipt and processing for international accounts, ensuring compliance with company policies and best practices throughout the order lifecycle.
- Anticipate customer needs and identify optimal solutions.
- Differentiate between customer requirements and DuPont offerings to propose the most effective solutions.
- Contribute actively to achieving business objectives, particularly within Customer Service.
- Understand supply chain dynamics and collaborate closely with relevant functions.
- Drive improvements in Customer Service processes as needed.
- Engage daily with internal partners, including specialized teams, logistics, and credit departments.
- Collaborate with commercial functions and account teams.
- In case of service disruptions, swiftly identify solutions for customers and initiate corrective actions.
Your Profile:
- Commercial education, such as logistics or business administration.
- Relevant experience in customer service roles.
- Familiarity with SAP is advantageous.
- Fluency in German, English, French, and Spanish is required; proficiency in additional languages is a plus.
- Experience with Sales Force is beneficial.
- Proficient in Microsoft Office applications.
- A strong team player.
- Proactive in managing customer service and order fulfillment tasks, capable of handling stress and multitasking effectively.
- A strong customer focus, characterized by curiosity, an open mindset, and a drive for success.
Join our team at DuPont.
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