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Client Care Coordinator
vor 3 Monaten
Job Overview
At DuPont, we are dedicated to initiatives that truly matter. Our efforts range from ensuring clean water access for over a billion individuals globally to producing essential materials for everyday technology, including smartphones and electric vehicles, as well as safeguarding workers worldwide.
If you aspire to join a leading multi-industrial organization that is committed to delivering sustainable solutions with genuine purpose and value, and if you appreciate a collaborative environment that thrives on teamwork and values diverse perspectives, then DuPont is the right fit for you.
We are thrilled to announce our strategic plan to evolve into three independent, publicly traded companies. This initiative aims to create focused entities with distinct investment profiles, fostering opportunities for each to better serve their clientele and enhance long-term stakeholder value. We are devoted to supporting our employees throughout this transition, ensuring a seamless and successful process.
Why Consider Joining Us?
Our mission is to empower the world through essential innovations. We focus on initiatives that matter.
Experience the Opportunity to shape your career path, challenge yourself, and develop new skills for a rewarding professional journey. We offer competitive compensation and incentives that recognize individual skills, competencies, and contributions to our business outcomes.
Become part of a Collaborative Environment where teamwork is celebrated, and enjoy the flexibility that promotes work-life balance in an inclusive atmosphere welcoming to all.
Align with our Purpose by bringing innovations to market that enhance the world, committing to sustainability, and giving back to the communities in which we operate.
The Customer Service Organization at DuPont is seeking talented individuals for the role of:
Customer Service Representatives (m/f/d)
The Customer Service Representative serves as the vital link between our clients and various business and functional partners, ensuring exceptional service delivery and profitability for DuPont.
Key Responsibilities:
- Manage Order Receipt & Handling - execute routine and complex customer order activities for International Accounts, ensuring compliance with internal policies and best practices throughout the order cycle.
- Anticipate customer needs and identify optimal solutions.
- Differentiate between customer requirements and DuPont offerings, selecting the most effective and economical solutions.
- Contribute actively to achieving business objectives, particularly within Customer Service.
- Understand the supply chain and product processes, collaborating closely with relevant functions.
- Drive improvements in current Customer Service processes as needed.
- Engage with internal partners, including specialized teams, Logistics, Supply Chain, and Credit.
- Collaborate with the Commercial function and Account teams.
- In case of service disruptions, swiftly identify solutions for customers and initiate corrective actions through the complaint process.
Your Profile:
- Commercial education, such as a degree in Logistics or Business Administration.
- Relevant experience in customer service roles.
- Familiarity with SAP is advantageous.
- Fluency in German, English, French, and Spanish is required; proficiency in additional languages is a plus.
- Experience with Sales Force is beneficial.
- Proficient in Microsoft Office applications.
- A strong team player.
- Proactive in managing customer service and order fulfillment tasks, with the ability to handle stress and multitask effectively.
- A strong customer focus, characterized by curiosity, an open mindset, and a desire to excel.
Join us in making a difference.
