Aktuelle Jobs im Zusammenhang mit Customer Service Lead - Dorsten, Nordrhein-Westfalen - Aggreko

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Customer Service Lead

vor 2 Monaten


Dorsten, Nordrhein-Westfalen, Deutschland Aggreko Vollzeit

We're the global leader in providing energy solutions that help businesses grow and communities thrive. Our team works collaboratively to make a positive impact on customers, local communities, and the environment.

We're seeking a Customer Service Lead to join our team in our Dorsten office.

Why Aggreko? Here are some of the benefits and rewards we offer:

  • A competitive salary and benefits package
  • A focus on continued personal and professional development
  • Paid time off for volunteering in the community
  • Access to our Employee Assistance Programme for a healthy work-life balance

Key Responsibilities:

  • Develop and execute short and long-term strategies to deliver exceptional customer experiences
  • Lead and support the inside sales team, fostering a high-performing culture
  • Promote collaboration between sales and operations to align strategies and enhance customer engagement
  • Identify and evaluate new opportunities, collaborating with Marketing to develop a competitive sales strategy
  • Oversee and support the performance of inside sales and customer experience teams, ensuring objectives and key performance indicators are met
  • Monitor and manage activities, providing day-to-day leadership and coaching for all teams
  • Foster a culture of accountability, ownership, and continuous improvement, ensuring all team members reach their full potential
  • Ensure alignment with company standards and policies, focusing on inclusion and diversity
  • Act as a change agent, driving innovation and managing change within the organization

Requirements:

  • Proven experience leading and managing high-performing teams with a consistent track record of achieving team targets
  • Demonstrated success in partnering with colleagues in a matrix organization to drive results
  • Experience working effectively in a call centre environment, driving quality while maintaining high levels of motivation and engagement
  • Strong business acumen with a customer-focused, results-driven, and solutions-focused mindset
  • Ability to develop and coach teams in challenging environments
  • Lead from the front and engage with issues and people at all levels within the company

We welcome people from diverse backgrounds and cultures, and respect individual skills, attitudes, and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.