Customer Service Lead

vor 1 Monat

Dorsten, Nordrhein-Westfalen, Deutschland Aggreko Vollzeit

We're the global leader in providing energy solutions that help businesses grow and communities thrive. Our team is passionate about delivering exceptional customer experiences and driving business growth.

About the Role:

We're seeking a highly motivated and experienced Customer Service Lead to join our team in Dorsten. As a key member of our sales and customer service team, you will be responsible for developing and executing strategies to deliver an exceptional customer experience.

Key Responsibilities:

  • Develop and execute short and long-term strategies to deliver an exceptional customer experience.
  • Lead the inside sales team, fostering an inclusive and high-performing culture.
  • Promote collaboration between sales and operations to align strategies and enhance customer engagement.
  • Identify and evaluate new opportunities, collaborating with Marketing to develop and execute a competitive sales strategy.
  • Oversee and support the performance of inside sales and customer experience teams, ensuring all objectives and key performance indicators are met.
  • Monitor and manage activities, providing day-to-day leadership and coaching for all teams.
  • Foster a culture of accountability, ownership, and continuous improvement, ensuring all team members reach their full potential.
  • Ensure alignment with company standards and policies, focusing on inclusion and diversity.

Requirements:

  • Proven experience leading and managing high-performing teams with a consistent track record of achieving team targets.
  • Demonstrated success in partnering with colleagues in a matrix organization to drive results.
  • Experience working effectively in a call centre environment, driving quality while maintaining high levels of motivation and engagement.
  • Strong business acumen with a customer-focused, results-driven and solutions-focused mindset.
  • Ability to develop and coach teams in challenging environments.

About Aggreko:

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes, and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.

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