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Customer Retention Specialist
vor 3 Monaten
Job Overview
As a Customer Retention Specialist at TEAG, your primary objective will be to minimize the churn rate among our electricity and gas clientele. You will strategize and implement effective initiatives aimed at engaging customers who are at risk of discontinuing their services, persuading them to remain loyal to our brand.
Key Responsibilities:
- Design, execute, and refine various strategies to reduce customer cancellations and integrate these into our sales and customer service operations.
- Create and apply effective customer re-engagement tactics to win back former clients and ensure their seamless transition back into our services.
- Continuously assess and enhance existing cancellation response processes to swiftly address customer concerns and deploy appropriate retention strategies.
- Conduct monitoring and analysis of the effectiveness of implemented strategies, providing both quantitative and qualitative insights.
- Collaborate closely with the customer service team to ensure alignment and effectiveness of retention efforts.
- Oversee the management of both internal teams and external service providers to optimize customer retention initiatives.
Qualifications and Skills:
- A Bachelor’s degree in Marketing, Business Administration, Media Studies, or a related discipline.
- Initial professional experience in a relevant field is preferred.
- Familiarity with the energy sector is a plus.
- A strong inclination towards marketing and sales, coupled with a comprehensive understanding of customer engagement strategies.
- Openness to adapting to new methodologies, technologies, and software applications.
- Ability to work independently while also being a collaborative team member.
- An entrepreneurial mindset with effective communication and interpersonal skills.
- A professional and approachable demeanor.
- Possession of a valid driver's license (Class B).
