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Service Delivery Manager
vor 4 Monaten
we simplify mobility
SERVICE DELIVERY EXPERT (M/F/D)
full-time position to be filled as soon as possible in our division Technology in Kleinostheim near Aschaffenburg.
UTA Edenred is one of the leading mobility service providers in Europe. In the 40-country UTA acceptance network, commercial customers can refuel, charge e-vehicles, use numerous other services such as toll processing, breakdown and cleaning services as well as innovative digital solutions for fleet management.
YOUR RESPONSIBILITIES:
* You oversee key functions within the IT department, ensuring the delivery of high-quality service to end users whilst establishing and maintaining Service Support and Service Delivery processes to meet business needs
* You ensure the correct execution of all service management processes, including Incident Management, Problem Management, Change Management, and Asset Management
* You provide stakeholders with comprehensive reports and data, demonstrating the stability of global IT systems
* You manage critical/major incidents
* You manage crisis calls, prioritizing the restoration of services to minimize disruption. Throughout the incident, you keep all stakeholders informed of progress and meticulously record relevant details to support postmortem analysis
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