Aktuelle Jobs im Zusammenhang mit Customer Service Agent France - Frankfurt am Main - PERGOLUX
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Customer Service Agent
vor 2 Wochen
Frankfurt am Main, Deutschland Grifols Vollzeit 40.000 € - 60.000 € pro JahrDo you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic,...
Customer Service Agent France
vor 4 Wochen
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America. If you have a passion for outdoor living products and a desire to work in a high-performance team with amazing colleagues - you've come to the right place We make the dream possible. Be part of our dream team What You’ll Do: Handle complex customer inquiries and escalations professionally across multiple channels (phone, email, chat) Provide expert advice for technical and installation questions Independently manage cancellation requests, claims, returns, and refunds, including the verification and accuracy of issues Collaborate closely with transport service providers, logistics, warehouse, and product development teams Ensure high customer satisfaction and improvement of our NPS Mentor and support junior team members Data maintenance and process optimization to increase efficiency and service quality What You’ll Do: Handle complex customer inquiries and escalations professionally across multiple channels (phone, email, chat) Provide expert advice for technical and installation questions Independently manage cancellation requests, claims, returns, and refunds, including the verification and accuracy of issues Collaborate closely with transport service providers, logistics, warehouse, and product development teams Ensure high customer satisfaction and improvement of our NPS Mentor and support junior team members Data maintenance and process optimization to increase efficiency and service quality What We’re Looking For: Excellent communication skills in French (C2) and proficiency in English Experience in customer service (at least 1-2 years), ideally in e-commerce or a similar industry Strong communication skills, along with a solution-oriented and empathetic working style Enjoyment of working in a dynamic team and a strong customer service mindset Good self-organization and time management skills are required to work efficiently IT affinity and the ability to quickly adapt to new systems and tools. Familiarity with Zendesk, Shopify, and Aircall preferred Residence in Frankfurt/Berlin or the surrounding area What we offer: A dynamic international work environment in a rapidly growing company with many growth opportunities Central office location Hybrid work model (80% on-site | 20% remote) Employee events (summer party, Christmas party, after-work gatherings) Access to the Corporate Benefits portal Employee discounts on PERGOLUX products Strong focus on professional development and skill-building Free drinks and snacks Employee referral program Start Date Start date: As soon as possible. Location: Frankfurt am Main or Berlin We look forward to receiving your application and resume 📢 For exciting insights into PERGOLUX culture, visit our LinkedIn or Instagram pages: 🔗 📸
