Lead Customer Sales
vor 2 Wochen
**Description**
**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
The primary focus and responsibility is to provide the highest level of customer service and assist the manager and the team in the daily operation.
**Responsibilities**:
- Offer the highest level of customer service while providing customers with information regarding flights, fares, destinations, special offers and other travel products
- Use Air Canada's in-house reservation system to make new flight reservations or to modify existing bookings
- Provide timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction
- Accurately obtain documents and confirm customer's personal information for bookings
- Reviewing and adjusting daily and monthly duty roster, handling short
- term changes in vacation plan and hand over to manager for final approval
- Updating daily and relevant information in Yammer group
- Assisting agents as per manager request
- Handling escalations and difficult cases prior escalation to manager
- Handle special tasks as assigned by manager
- Generate statistics
- Check time cards of agents
- Providing training to new agents as part of trainer team
- Take the lead if manager is not in the office
- Liaise with Concierge groups to provide support / assistance in dealing/handling with high profile/premium customers
**Qualifications**
- Customer service experience within a call centre environment and previous airline industry experience with a minimum of two years college degree or equivalent and apprenticeship in the travel industry is an asset
- PC/IT skills at high standard
- Experience in a leading position will be considered an asset
**Working Conditions**:
- Must be able to work flexible hours/shift
- Must possess valid and permanent work permit for Germany
**Conditions of Employment**:
**Linguistic Requirements**
- Mandatory German and English. French an asset.
**Diversity and Inclusion**
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
-
Customer Sales
Vor 6 Tagen
Frankfurt am Main, Deutschland The Emirates Group VollzeitJob Purpose: The Sales & Service Team Leader will expertly lead a team of Travel Consultants. Providing clear direction, coaching, leading by example and supporting the team to achieve the company’s sales and service goals. The Team Leader will be able to motivate the team to deliver a very high standard of sales and service and our brand values. Job...
-
Marketing Effectiveness Lead, Large Customer Sales
vor 20 Stunden
Frankfurt am Main, Deutschland Google Vollzeit**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 8 years of experience in digital media, sales, marketing, or product roles. - Experience working in digital or offline brand advertising. - Ability to communicate in English and German fluently to support client relationship management in this region. **Preferred...
-
Fleet Sales Lead
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland Zeekr EU Vollzeit 64.000 € - 80.000 € pro JahrThe CompanyWe are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge...
-
Fleet Sales Lead
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland Zeekr Europe Vollzeit 60.000 € - 120.000 € pro JahrThe CompanyWe are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge...
-
Sales Leader
Vor 6 Tagen
Frankfurt am Main, Deutschland Salute Vollzeit**Excellent opportunity during a period of rapid global growth. Competitive base plus double OTE. Experience of selling within the Data Center sector essential.** **Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients globally. We excel in delivering sustainable solutions, unparalleled...
-
Customer Success Leader
vor 21 Stunden
Frankfurt am Main, Deutschland NielsenIQ Vollzeit**Job Description** CUSTOMER SUCCESS LEADER - Brand & Media, Western Europe** all NIQ offices in Western EU **About this job** In this Strategic Leadership Role, you will be responsible for Customer Success for the Brand & Media Strategic Analytics & Insight Practice Area across WE reporting into the SA&I Customer Success regional leader. Key...
-
Team Lead Customs
vor 1 Woche
Frankfurt am Main, Deutschland Emma – The Sleep Company Vollzeit**Ready to lead, disrupt and reinvent the sleep industry?** We are **Emma - The Sleep Company**. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want...
-
Senior Solution Sales Executive
vor 1 Woche
Frankfurt am Main, Deutschland ServiceNow Vollzeit**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Sales Lead for Digital Media Company
vor 2 Wochen
Frankfurt am Main, Deutschland KameraOne BV VollzeitWe are looking for a new member of our commercial team, ideally with an experience in digital media or similar industry to manage and drive the growth of our customer base. **Responsibilities** - **Preparing a list of prospects from various internal & external sources**: - **Prospecting potential targets and turning them into leads**: - **Building and...
-
Rental Sales Team Leader Frankfurt
vor 1 Woche
Frankfurt am Main, Deutschland OK Mobility VollzeitDie Menschen, die das OKTeam bilden, wissen, dass wir mit Einsatz, Begeisterung, Leidenschaft und Ausdauer außergewöhnliche Dinge erreichen können. Es ist eine berufliche und persönliche Herausforderung, die es Ihnen ermöglicht, sich zu entwickeln, Wissen zu erwerben und professioneller zu werden. Derzeit sucht das Sales & Customer Service Team eine/n...