Global IT Provider Manager
vor 6 Monaten
Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.
Evident’s Global IT Provider Manager (m/f/d) plays a pivotal and strategic role in streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers to deliver global IT services with excellence.
Tasks- Oversee the transition and integration of outsourced operations, ensuring minimal disruption to business processes and maintaining high quality standards.
- Develop and implement IT sourcing strategies that align with Evident’s goals and objectives, ensuring cost-effectiveness and efficiency in operations.
- Manage relationships with IT sourcing partners to ensure compliance with contractual obligations, maintaining open lines of communication for feedback and continuous improvement.
- Lead operational governance; monitor and assess the performance of outsourcing partners against agreed-upon metrics and KPIs, implementing corrective actions as necessary to address any deficiencies.
- Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
- Ensure accuracy of billing against contracted services delivered; evaluating service level agreements, service credits, earn backs and other ‘service to price’ mechanisms.
- Coordinate with internal departments, such as legal, HR and finance, to ensure that outsourcing arrangements comply with regulatory requirements and company policies.
- Negotiate any new contracts with outsourcing partners, including defining scope, setting performance metrics, establishing timelines, and agreeing on financial terms.
- Identify, evaluate, and select outsourcing partners based on their capabilities, performance history, and alignment with the company’s standards and requirements.
- Conduct risk management activities related to outsourcing, including identifying potential risks, developing mitigation strategies, and preparing contingency plans for critical outsourced functions.
- 10+ years demonstrated experience in managing external outsourcing partnerships, specifically top tier offshore providers delivering global technology services across Applications, Infrastructure, and Cyber Security
- Experience in Vendor Management – specifically working with a top tier offshore IT provider
- 10+ years experience working in, or alongside, a global IT organization
- Cross cultural communications – ability to successfully foster a collaborative work environment with internal teams and external service providers that transcends geographical and cultural barriers
- Risk Management – development of contingency plans to mitigate IT service disruptions and maintain operational continuity and protecting the quality of work delivered
- Strong negotiation, management, influencing, and decision-making skills
- The ability to work and communicate effectively with every level of the organization
- Excellent analytical, problem-solving, and organizational skills
- Outstanding written and verbal communication and presentation skills
- Strong experience in Project Management methodologies, certification a plus
- Complex contract and billing management experience
- Cross functional leadership
- Bachelor’s degree in business, finance, IT, or a related field
- Flexible working hours, 50% remote work possible
- 30 days of holiday per year
- 13,5 salaries a year
- Modern office and inspiring working environment
- Subsidized meals in the neighborhood of our office (Stadtküche)
- Public transport ticket (100% subsidized) or free parking space
- Bike leasing
- Subsidy fitness first gym
- Employee Assistance Program to support your health, mental and emotional well-being
- Comprehensive company pension scheme
- Joint company events and activities
Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.
-
Global IT Provider Manager
vor 6 Monaten
Hamburg, Deutschland EVIDENT Europe GmbH VollzeitHeadquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various...
-
IT Support Engineer
vor 3 Monaten
Hamburg, Deutschland Total IT Global VollzeitTotal IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance...
-
IT Support Engineer
vor 4 Wochen
Hamburg, Deutschland Total IT Global VollzeitTotal IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting procurement maintenance support...
-
IT Support Engineer
vor 3 Monaten
Hamburg, Deutschland Total IT Global VollzeitTotal IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance...
-
IT Support Engineer
vor 3 Monaten
Hamburg, Deutschland Total IT Global VollzeitTotal IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance...
-
Global IT Operations Manager
vor 2 Wochen
Hamburg, Hamburg, Deutschland EVIDENT Europe GmbH VollzeitEvident Europe GmbH is seeking a skilled Global IT Provider Manager to join our team. This critical role involves streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers.The successful candidate will oversee the transition and integration of outsourced operations, ensuring minimal...
-
Global IT Operations Manager
vor 2 Monaten
Hamburg, Hamburg, Deutschland EVIDENT Europe GmbH VollzeitAbout the RoleEvident Europe GmbH is seeking a highly skilled Global IT Provider Manager to join our team. As a key member of our IT organization, you will play a pivotal role in streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers to deliver global IT services with excellence.Key...
-
IT-Beziehungs-Manager/in
vor 3 Wochen
Hamburg, Hamburg, Deutschland HDI AG VollzeitIT-Beziehungs-Manager/inWir suchen einen/ eine fähigen IT-Beziehungs-Manager/in, der/ die die Steuerung von IT-Providern mit compassion und Effizienz meistert.Die Aufgaben:Erste Kontaktperson für die IT-Provider und EskalationsinstanzSteuerung, Überwachung sowie Performance-Management der IT-ProviderAuswertung der Provider-Services anhand der vereinbarten...
-
Mitarbeiter:in IT-Provider Steuerung
vor 3 Monaten
Hamburg, Deutschland HDI AG VollzeitMitarbeiter:in IT-Provider Steuerung Starte durch bei den HDI Zentralfunktionen! Die HDI Zentralfunktionen decken die organisatorischen Bereiche des Business ab. Dazu gehören unter anderem die Funktionen Personal, Innere Dienste, Einkauf, Rechnungswesen und In-/Exkasso. Wir bieten Dir die Möglichkeit, immer wieder neue Wege zu gehen und uns so...
-
Global Sales Expansion Manager
Vor 2 Tagen
Hamburg, Hamburg, Deutschland Amazon TA VollzeitAccelerate your sales career with Amazon's Global Selling, EU to US, Marketplace Team in Germany.We're seeking a passionate and ambitious Account Manager to support the growth of European sellers expanding their reach on Amazon's global marketplaces.The OpportunityThe Amazon Global Selling team empowers European sellers to expand their businesses to the US...
-
Global Selling Account Manager
vor 1 Monat
Hamburg, Deutschland Amazon TA VollzeitAccelerate Your Sales Career as an Amazon Global Selling Account ManagerAre you looking to join a community of professionals that support the growth of Selling Partners' businesses from a local to an international level? Amazon is seeking an enthusiastic and ambitious Account Manager to be a part of our Global Selling, EU to US, Marketplace Team in...
-
Global Selling Account Manager
vor 4 Wochen
Hamburg, Deutschland Amazon TA VollzeitAccelerate Your Sales Career as an Amazon Global Selling Account Manager Are you looking to join a community of professionals that support the growth of Selling Partners' businesses from a local to an international level? Amazon is seeking an enthusiastic and ambitious Account Manager to be a part of our Global Selling, EU to US, Marketplace Team in...
-
Global Selling Account Manager
vor 1 Monat
Hamburg, Deutschland Amazon TA VollzeitAccelerate Your Sales Career as an Amazon Global Selling Account ManagerAre you looking to join a community of professionals that support the growth of Selling Partners' businesses from a local to an international level? Amazon is seeking an enthusiastic and ambitious Account Manager to be a part of our Global Selling, EU to US, Marketplace Team in...
-
Global Process Excellence Manager
Vor 4 Tagen
Hamburg, Hamburg, Deutschland Kuehne+Nagel VollzeitBusiness Partner Process Manager RoleHamburg, Germany is home to Kuehne+Nagel's international logistics organization. We're seeking a skilled Business Partner Process Manager to join our Team.Your Key ResponsibilitiesYou will be responsible for creating and governing global process standards for business partner master data maintenance. This involves driving...
-
IT Department Manager
Vor 4 Tagen
Hamburg, Hamburg, Deutschland Nordex Group VollzeitJob OverviewNordex Group is a leading provider of wind energy solutions, and we are seeking an experienced IT Department Manager to oversee the daily operations of our IT department.
-
Global Sales Expansion Manager
vor 22 Stunden
Hamburg, Hamburg, Deutschland Amazon TA VollzeitAmazon is seeking an Account Manager to join our Global Selling, EU to US, Marketplace Team in Germany. This exciting new role will focus on recruiting, supporting, and managing strategic third-party Sellers from Europe that want to grow their businesses globally.Job DescriptionIn this role, you will leverage your analytical and commercial skills to provide...
-
Global Documentation Lead
vor 4 Wochen
Hamburg, Hamburg, Deutschland Nordex Group VollzeitJob SummaryNordex Group is seeking a skilled Global Documentation Manager to lead our Service team's documentation efforts. The ideal candidate will have experience in technical writing and documentation management, with a focus on quality and compliance.ResponsibilitiesDevelop and implement a global documentation strategy for Service.Manage the creation,...
-
Digital Payment Systems Manager
vor 21 Stunden
Hamburg, Hamburg, Deutschland RED Global VollzeitAt RED Global, we are seeking a highly skilled Digital Payment Systems Manager to oversee the operation of payment processing systems.We estimate an annual salary of approximately $120,000 for this role, considering the market standards and requirements for such a position in Hamburg, Germany.The successful candidate will have extensive experience in IT...
-
Global Business Relationship Manager
vor 3 Monaten
Hamburg, Deutschland Olympus VollzeitIhre Aufgaben Strategy & Roadmap Definition, Demand Management, and Delivery: - Plan, develop, own, and drive a global IT strategy for the assigned domain under the guidance of the BRM Head. - Lead the Global Service Subdomain by supporting short-term and long-term global service strategies, focusing on the identification and coordination of IT-related...
-
IT Project Manager
vor 6 Monaten
Hamburg, Deutschland PALTRON GmbH VollzeitIn cooperation with the management of the Neumann Kaffee Group, we are looking for you as IT Project Manager (m/f/d) in Hamburg. At this leading global green coffee service provider, internationality and diversity with around 3000 employees in 26 countries meet the corporate culture of an independent family business. The company is currently undergoing a...
