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Mitarbeiter/in Technical Customer Support

vor 4 Monaten


Dresden, Deutschland SOLARWATT GmbH von MINTsax.de Vollzeit

**Über uns**:
SOLARWATT GmbH von MINTsax.de ist der Vorreiter im Bereich solargetriebene Sektorenkopplung. Wir sind mehr als nur ein Hersteller von Photovoltaikmodulen. Wir sind der lebenslange Begleiter für Menschen, die ihr Haus oder ihr Unternehmen mit sauberer Energie versorgen wollen - durch Solarstrom, nachhaltige Wärme und Elektromobilität in einem ganzheitlichen System. Die SOLARWATT GmbH von MINTsax.de Gruppe steht seit rund 30 Jahren für Forschung, Entwicklung und Produktion in Premiumqualität und beschäftigt europaweit rund 800 Mitarbeiter.

**Ihre Aufgaben**:

- Sie sind erster Ansprechpartner für technische Kundenanliegen (vorrangig telefonisch)
- Dazu unterstützen unsere Vertragspartner, Installateure sowie Endkunden bei technischen Fragen und lösen Probleme, dies gewährleisten Sie durch Fehlersuche, Diagnostik und Fehlerbehebung
- Serviceeinsätze werden von Ihnen eigenständig organisiert, dabei prüfen Sie die Ersatzteilverfügbarkeit
- Die Inbetriebnahmen unterstützen Sie durch Analysieren, Konfigurieren und Optimieren
Sie analysieren Fehlerbilder und Störungsursachen und erstellen bzw. leiten daraus Behebungsstrategien ab
- Technische Produktschwachstellen werden von Ihnen identifiziert, komplizierte Fehler klären Sie in enger Zusammenarbeit mit Produktmanagement, Konstruktion und Qualität

**Ihr Profil**:

- abgeschlossene Aus
- / Fortbildung oder Studium im technischen Bereich
- Idealerweise haben Sie Berufserfahrung in der Elektrotechnik
- oder IT- Branche
- Eine hohe Kundenorientierung sowie Kommunikations
- und Konfliktfähigkeit auch in stressigen Situationen zeichnen Sie aus
- Teamfähigkeit und Einsatzbereitschaft runden Ihr Profil ab

**Wir bieten**:

- Eine unbefristete Anstellung in Vollzeit mit einer ausgewogenen Work-Life-Balance (Flexible Arbeitszeitmodelle)
- Hohe Eigenverantwortung in einem hochmotivierten Team sowie die Möglichkeit eigene Ideen einzubringen und umzusetzen
- Mobiles Arbeiten
- Eine sinnstiftende Tätigkeit in einem internationalen Umfeld, die aktiv zu einer erfolgreichen Energiewende beiträgt
- A...**

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