Technical Support Specialist
vor 1 Woche
About the Role
SAP is seeking a highly skilled Technical Support Engineer to join our global team. As a Technical Support Engineer, you will play a critical role in ensuring the smooth operation of our applications and providing exceptional customer service to our clients.
Key Responsibilities
- Provide technical support to customers and internal stakeholders, resolving issues and answering questions related to our applications and services.
- Collaborate with the development department to optimize and design our products, ensuring they meet the needs of our customers.
- Participate in testing activities for new releases, ensuring the quality of new features and identifying areas for improvement.
- Contribute to the development of knowledge base articles and other documentation to support customer self-service.
- Work closely with cross-functional teams to resolve complex technical issues and implement process improvements.
Requirements
- Proficiency in German and English in speech and text.
- Great communication skills, with the ability to effectively communicate with both technical and non-technical audiences.
- Curiosity and a desire to learn new technologies and methodologies.
- Previous experience in technical customer support roles or relevant fields is a plus.
- Knowledge and experience in dealing with software coding or related areas are advantageous.
What We Offer
SAP is a global company with a strong culture of innovation and collaboration. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for employees to choose from.
Meet Your Team
You will be part of a strong local team in Dresden and collaborate with colleagues worldwide. We value diverse skills and experiences and are committed to fostering an inclusive workplace where everyone can grow and thrive.
Bring Out Your Best
SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and over 100,000 employees worldwide, driven by a purpose to help every challenge get the solution it deserves.
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