Customer Care Agent

vor 5 Monaten


Berlin, Deutschland MILES Mobility Vollzeit

Join the ride

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a

Customer Care Agent (f/m/x/d) - German + Dutch + English speaking

Your Mission
- You are our first point of contact for all our customers
- You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
- You are efficient in finding out how to solve issues to provide the best and most effective solution
- You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
- You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Your Strengths
- You are a real problem solver and enjoy assisting customers in need
- You are very communicative and have excellent interpersonal skills
- You are ideally familiar with the use of customer support softwares
- You have working proficiency and communication skills in verbal/written German, Dutch and English - French skills are a plus
- You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
- You know how to deliver a great customer experience and always go an extra mile
- You are empathetic and have a positive attitude with a desire to help our customers

Why MILES?
- Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
- Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
- Retirement: Secure your financial future with our attractive pension plan.
- Mobility: Choose between monthly MILES credits or the Deutschlandticket.
- Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
- Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
- Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
- Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
- Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
- Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
- Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity


  • Customer Care Agent

    vor 5 Monaten


    Berlin, Deutschland Runtime Group GmbH Vollzeit

    Du suchst ein Sprungbrett für Deine Karriere als Customer Care Agent ?- Dann haben wir den richtigen Job für Dich! Denn wir suchen genau Dich als Customer Care Agent (m/w/d) für den Marktführer im Customer Management in Berlin - ab sofort und im Rahmen einer Vollzeitbeschäftigung.Wir bieten Dir - Unbefristeter Arbeitsvertrag - Übertarifliche...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...


  • Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a housing agency, which primarily takes care of finding domestic and foreign students an accomodation with families during their stay. To ensure students are satisfied and recommend the company, there is a strict selection process for accommodations. Upfront students will receive questionnaires in order to being able to express their wishes...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a housing agency, which primarily takes care of finding domestic and foreign students an accomodation with families during their stay. To ensure students are satisfied and recommend the company, there is a strict selection process for accommodations. Upfront students will receive questionnaires in order to being able to express their wishes...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a housing agency, which primarily takes care of finding domestic and foreign students an accomodation with families during their stay. To ensure students are satisfied and recommend the company, there is a strict selection process for accommodations. Upfront students will receive questionnaires in order to being able to express their wishes...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...


  • Berlin, Berlin, Deutschland Blacklane Vollzeit

    About the Role:We are seeking a highly skilled Senior Customer Care Agent to join our dynamic team at Blacklane, providers of premium global chauffeur services. As a Senior Customer Care Agent, you will be responsible for efficiently managing emergencies, escalations, and regular complaints. Your expertise in handling complex situations and collaborating...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...

  • Customer Care Agent

    vor 5 Monaten


    Berlin, Deutschland Amorelie - Sonoma Internet GmbH Vollzeit

    **Team Mission**: Unsere AMORELIE Kund:innen spielen für uns eine zentrale Rolle. Wir möchten unsere Kund:innen glücklich machen - besonders auch mit unserem Service! Für unser Customer Care Team suchen wir daher ab sofort Unterstützung in Voll - oder Teilzeit. Du hast eine große Leidenschaft für das Thema "Customer Care", lebst und liebst den Umgang...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Wir suchen mehrere E-Mail Agenten (m/w/d) für die schriftliche Bearbeitung von Kundenanfragen. Unser Auftraggeber ist ein renommiertes Kundencenter im Herzen von Berlin. Wir suchen Mitarbeiter (m/w/d) ab 25h bis 40h / Woche. Arbeitszeiten Montag - Freitag ca. 8 bis 18 Uhr.Ihr Aufgabenbereich:Reine schriftliche Beantwortung der Kundenanfragen per eMail zu...


  • Berlin, Berlin, Deutschland Enpal Customer Care GmbH Vollzeit

    Job DescriptionWe are looking for a motivated and skilled Werkstudent:in to join our Technical Customer Care team at Enpal Customer Care GmbH. As a Werkstudent:in, you will be responsible for providing technical support to our customers and colleagues in the service department.ResponsibilitiesAnswer customer inquiries in a professional and timely manner via...


  • Berlin, Berlin, Deutschland Enpal Customer Care GmbH Vollzeit

    Job DescriptionWe are looking for a motivated and skilled Werkstudent:in to join our Technical Customer Care team at Enpal Customer Care GmbH. As a Werkstudent:in, you will be responsible for providing technical support to our customers and colleagues in the service department.ResponsibilitiesAnswer customer inquiries in a professional and timely manner via...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say thank you the stories and experiences of their users payments are highlighted and shared in their social feed. As a Customer...


  • Berlin, Berlin, Deutschland Blacklane Vollzeit

    About the Role:We are seeking a highly skilled Senior Customer Care Agent to join our dynamic team at Blacklane, a leading provider of premium global chauffeur services. As a key member of our customer care team, you will be responsible for efficiently managing emergencies, escalations, and regular complaints. Your expertise in handling complex situations...

  • Customer Care Agent

    vor 5 Monaten


    Berlin, Deutschland MEININGER Hotels Vollzeit

    **Customer Care Agent (f/m/d)**: **MEININGER Hotels Berlin Headquarters**: Full time **MEININGER Hotels is looking for Customer Care Agents (f/m/d) who will be responsible for taking care of international guest requests via phone and mail. We offer training period and a hybrid work environment.** MEININGER Hotels: Central locations. Flexible rates. Modern...

  • Customer Care Agent

    vor 5 Monaten


    Berlin, Deutschland Sonova Digital Vollzeit

    **Who we are**: You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...