Customer Care Agent
vor 3 Monaten
**Customer Care Agent (f/m/d)**:
**MEININGER Hotels Berlin Headquarters**:
Full time
**MEININGER Hotels is looking for Customer Care Agents (f/m/d) who will be responsible for taking care of international guest requests via phone and mail. We offer training period and a hybrid work environment.**
MEININGER Hotels: Central locations. Flexible rates. Modern spaces. Fun vibes. All in one place. We run more than 35 hotels in Europe's best cities—and counting
**YOUR TASKS**:
- Quickly and accurately process bookings for our guests (from individual travelers to small groups of up to 20 people) for all our MEININGER Hotels
- Be the first point of contact for our guests prior to their stay and create a great experience for them through customer-oriented, friendly conversations
- Offer our guests additional services provided by MEININGER or our partners
- Process payments, handle cancellations and manage complaints by assisting our guests in finding the optimum solution
- Adjust room distribution across all MEININGER locations to optimize occupancy
- Work in close collaboration with other departments: Revenue, Sales and Group Sales
**YOUR PROFILE**:
- Professional training and minimum 1 year of professional experience in hospitality or service center
- Strong customer orientation, excellent communication skills and multicultural savvy
- Team player, adapting flexibly to new situations
- Strong time management skills and ability to process multiple requests within short timeframe
- Fluency in German and English
- Excellent PC skills, knowledge of PMS or reservations system desirable (e.g. Sihot or ASSD)
- Ability to work flexible shifts including weekdays, weekends, and public holidays
**WHAT MEININGER OFFERS**:
- Attractive compensation package
- Flexible working arrangements with the possibility of hybrid working
- 2 extra days off to volunteer at your favourite NGO
- Opportunities to enrich your international experience working in our Customer Care offices in Berlin or Milan
- Extra vacation days (every year you spent with MEININGER- 1 extra day of vacation up to 5max.) and company jubilees
- Quarterly evaluation rounds to make sure you are happy
- Employee events and team activities: M-Days, Christmas party, team building events
- Staff Nights and Friends & family Discount to enjoy our MEININGER Hotels
- Possibility of career progression within the MEININGER group
- Hybrid work, at least 2 days at the office in Berlin or Milan
**YOUR APPLICATION**:
We are enthusiastic hosts as diverse as our guests. Feels like you?
**Please note: We do not provide relocation** Thank you.
**Contact**: Sandra Röske (Customer Care Manager)
[EN]
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