Customer Care Agent
vor 3 Monaten
**Who we are**:
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
**Join Sonova. Create sense.**
As a Customer Care Agent, you will accompany our customers from the first contact, starting off their customer journey and offer the customer individual solutions based on the identified problems and requirements. Become part of a fast-growing and entrepreneurial digital venture of a large corporation and help us to create a world in which everyone can enjoy the joy of hearing and thus a life without restrictions.
We offer flexible working models. For this position we also consider part-time or working students.
**Tasks**
- You are the first point of contact for our UK customers who reach us via digital channels
- You ask the right questions, advise and support our customers on the topic of hearing & modern hearing solutions
- You are responsible for coordinating customer appointments with our stores
- You support customers throughout their journey towards good hearing
**Qualifications**:
- You have completed training or a course of study
- You have a high customer service standard when dealing with both telephone and written customer inquiries about delivering excellent customer service
- You have multiple years of experience in customer facing roles, whether that be retail / hospitality / telecommunications or other relevant roles.
- You have a valid visa /working permit (not: "holiday visa")
- You have a native-level proficiency in English
- You pride yourself on your communication skills and empathetic approach, you always find the right words in every situation and deliver them in a positive manner
- You are comfortable working independently but you are also a reliable team player and always happy to support your colleagues
**Our Offer**:
We can offer you a new challenge, with interesting tasks and much more - including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles. We offer a performance based salary starting at € 2420 up to € 3450 per month.
**Sonova is an equal opportunity employer.**:
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