Technical Zendesk
vor 2 Monaten
Deine Aufgaben:
- Weiterentwicklung unserer Zendesk Integration mit Support, Chat, Guide und Explore
- Schnittstellen-Bereitstellung und Pflege, u. a. Salesforce, MS Teams, Tableau, JIRA, Braze
- Kontinuierliche Prozess-Analyse und -Optimierung
- Enge Abstimmung mit den Zendesk-Anwender-innen
Das bringst Du mit:
- Erfolgreich abgeschlossenes Studium (Informatik, Medieninformatik, Wirtschaftsinformatik o. Ä.)
- Programmier-Kenntnisse z. B. in Ruby, Javascrpit und PHP
- Praktische Erfahrungen mit Zendesk deren SDK, REST-API für Chat und Knowledge Base
- Hohe Eigenmotivation und selbstständiges Arbeiten
- Mehrjährige Erfahrungen im Bereich Customer Service von Vorteil
Erfahre mehr über diesen Job
- Im Bereich Customer Success haben wir ein Team aus Expert-innen, das insbesondere die Themen Retention und Automation vereint. Wir unterstützen unsere Kolleg-innen aller Customer Success Teams durch das Vorantreiben von Projekten, die immer zum Ziel haben, die Customer Journeys für unsere Kund-innen zu verbessern. Dazu gehört für dich als Technical Zendesk Expert (m/w/d) insbesondere die Weiterentwicklung von Zendesk inklusive Chat, Guide sowie die Arbeit mit Explore. In Zukunft wollen wir Anfragen noch besser automatisieren und dafür u. a. einen Chat-Bot einsetzen. Wir benötigen eine Person, die Zendesk versteht, laufend optimiert und dabei viel Freude an der Kommunikation mit den Zendesk Nutzer-innen hat.
- Geht nicht, gibt es bei dir nicht, denn du bist intrinsisch motiviert und hast dir zum Ziel gesetzt, mit deiner Arbeit die Customer Satisfaction und Retention auf das nächste Level zu bringen.- Deine BenefitsIndividuelle Weiterentwicklungen
Flexibles Home-Office
Flexible Vertrauensarbeitzeit
Mobile Devices zum privaten Gebrauch
Marktkonformes und transparentes Gehalt
12 Wochen Workation
Sabbatical
Mood-o-Meter Feedback an den Vorstand
Persönliche Beratungs-Sessions
Mitarbeiterrabatte
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